Nothing

On arrival I was handed a key to a room which was filthy and Not cleaned. I went back for another key to find this happened again but only worse. The kind man on the desk then had to go and find me a clean room. When I say clean I mean fresh bedding. Stains on the floor and just not a nice experience. I will never stay here again

Nothing. We tried 2 rooms and both were really dirty. We were so upset, we couldn’t take shoes off and the bedding wasn’t good. We gave the keys back and explained we just couldn’t sleep somewhere that was not clean and the smell... we asked if we could have our money back but apparently not.

The smell. The dirt. The floors were marked and not clean. The TVs didn’t work. The balcony had cigarette butts all over it. The bathroom was dirty. It was genuinely upsetting. They take your money and don’t care.

Check in was fast

Staff was rude, rooms were dirty, and the rooms let in a lot of noise from a long loud party happening downstairs

Nice pillows, restaurant was good size and nice decor, lovely staff

The room was a nightmare. Carpet durty, spiders all over, mold, old bed and mattress.

There were no breakfast facilities, I was told. Yet on booking , it said breakfast was extra cost.. it cost £89 per night, and I was on lower ground floor that smelt damp…

I could have been told it was under refurbishment, I wouldn’t have stayed at all.

Shower was hot, location, free parking

Room wasn’t ready at 9.30pm...PM! No lightning in the bathroom, bedside light broken, carpet was not cleaned or hoovered and it was heavily stained. Nothing was covid sanitised which was concerning. No milk available for tea. The bathroom had a hole in the floor because it of wood rot. All the Beers were off tap leaving only very expensive bottles available.

Nothing

I didn't actually stay at the hotel in view of known maintenance and COVID-19 cleanliness issues in multiple rooms. I have escalated my complaint on numerous occasions and am still awaiting a final response from the Chief Execs of Booking.com & the OYO Bridge Hotel. Please ensure that my complaint is still being escalated when you receive this feedback form please. The hotel room(s) I was offered should never have been advertised on Booking.com e.g. a large hole in floor right outside the shower where you step onto the floor. On reporting it, it was a known maintenance issue that had apparently been known about for months so I should never have been given this room in the first place. The second room I had, the TV didn't work and the batteries were held in by old tape, this is not acceptable during a period of COVID-19 where hand cleanliness and cleanness of remote controls should have been of paramount importance. On reporting it. I was told that none of the TVs in the entire hotel were programmed in and didn't work in ANY of the rooms. Confirmed by Tradesmen staying there and by the reception staff. These rooms are advertised on Booking.com as having a TV in the room. Other people apart from me were also complaining at the reception desk e.g. a lady who's teenage son and daughter had been given a room with a double bed. The young boys on reception had No Hotel Phone to escalate complaints on and were apparently having to use their personal mobile phones to escalate complaints to the on duty manager and they don't let you use those phones if you have any issues, the only option you to escalate is a hopeless online messaging system which you don't get a response to on the night. The whole experience was ridiculous. There were no other rooms available for me to stay in that didn't have maintenance issues.

Nothing was good, I understand it was a cheap deal (£50) but the images on booking.com do not reflect the hotel at all, it was dirty and run down - i wouldnt stay here again ever!

everything!! unhelpful staff, dirty room, run down

The car park was empty east to park

Reception staff not easy to talk to Room was disgusting Taps were broke Curtains falling off rail Room door didn’t lock Asked for double bed for two singles Carpet stained bad

Location and check in staff

Bed was a little tired!excuse the pun and shower was miserable!

I liked everything else, services and good live band music. Drinks were great and good value for money - reasonably priced

Bed not so comfortable - mattress not firm and bed a little woobly.

Not a lot unfortunately

Communication is a failure. Booked a twin room and on arrival was given a double (not ideal for 2 friends staying). No twins left, so a double room was provided for the first night, then for the remaining 2 nights a twin would be available. Next morning checked out of both doubles, arrived back that evening and asked for the keys of our new twin room only arrival find that it hadn’t been cleaned or prepared. Fortunately another twin was available only to find it was being having maintenance carried out. Once we were in like all the other rooms we had, the showers water pressure was extremely poor, light and power sockets loose, towel radiator not working, carpets were old stained and thread bare, tv’s weren’t working. On arrival we were told breakfast was available but on the first morning no sign of anything, and the catering manager needed to be contacted to see if a breakfast could be arranged (we didn’t bother). General state of the hotel was poor and is in need of a major refurb, apart from the dining area, which weren’t used and the reception area. But the corridors, rooms and outside were very unkept. Next time I’ll pay more elsewhere to get a pleasant stay.

The location is handy and the younger members of staff were very polite and apologetic.

I think it’s currently being refurbished and isn’t ready. Parts are a building site. TVs didn’t work, phones didn’t work. Original room door didn’t lock and room wasn’t ready.

TVs didn't work, phones didn't work to reception, wifi incredibly slow. However it's £42 a night - exceptional value. Too cheap really.

The staff were great, humorous, thoughtful, honest, cheerful & despite working in a place that is patently falling apart they had a “can do”attitude. Also for us, the hotel was very characterful.

In fairness it has just been taken over but it is safe to say this faded example of 1960s architecture needs a LOT of work. Mattress was a wreck and the view from our window was a dumpster filled with rubbish.

Bed ok

Broken TV system Stains and broken bits everywhere No fie safety notice in room Smelly

it was cheap

old, tired hotel. the bed was uncomfortable. not even a bin in the room. the windows and 'balcony' looked like a health hazard with wires all over the place. no staff around when we checked out.

Nothing at all

Everything, it was shabby and falling apart. The bedding smelt old and musty. It was so run down. I have never had the misfortune to stay in such a grubby hotel. Booked 2 rooms but didn’t feel safe leaving my teenage daughters alone so had to stay with them. Stupidly I didn’t check the reviews before booking. School girl error, stay well way!!

Nothing.

Hotel is in need of total refurbishment, carpets worn, faded and grubby, outside had a lot of rubbish lying around, balconies needed a clean badly, there were Ants on the coffee making worksurface and 3 Ants floating in the kettle. Shaking the towel out over the bath produced minute dust particles (like pepper), closer examination, they were moving. The TV was not working.

I was able to check in 10mins before 2pm ....... then it all went downhill from there!

The radiator was on full blast even though the temperature outside was 29 degrees C and it was centrally controlled so i could do nothing about it The shower was luke warm The air-condition did not work (and centrally controlled) and there were no fans provided The TV did not work The tap in the bath leaked constantly All reported with no action taken apart from saying ' oh yes they need to be repaired' - I was not told that I would be staying a room that was not fit for purpose and was not given the option to move to another room

Maintenance was poor. Various things did not work, including bedside lights, TV, aircon.

The entire hotel was very tired and a bit worn out.

Breakfast was cancelled as no staff available to provide it, so we ate breakfast at Services on M3. STAFF WERE GREAT. Late evening meal was great. Bedroom carpet was not clean. Air quality smelled musty. Bath tap was very loose and was constantly trickling water - couldn't stop it and both reported to receptionist. No waste basket in bedroom or bathroom, no bottled water.

Please see above

Good location for pilgrims way/north downs way. Staff were all nice, especially the waiter. The food at the restaurant was good to ok.

Dilapidated building: doors that didn't close/lock, rubbish shower, no bin in the room. 20 minutes delay at check-in because they didn't have a record we had paid already.