Arctic City Hotel

Location eas perfect, close to bus stations to Santa Claus village and train station. There was a shopping center inthe distance amd supermarket in front of it. Helene, if om not mistaken, the recepsionist, was so kind and supportive with all the requested infos. Breakfast was super nice, even had smoked salmon.

Well, there were no slippers in the room, sauna was limited to 5-7pm and that was unfair and not writen anywhere in booking - since sauna was the only reason i booked there otherwise i would have chosen an apartment with half the price of it. I was out that time and when came back i learned the limited time. The waitress at the breakfast came to me and said we will close now, while other people just came and were taking food - that felt not good as i dislike to be bothered while im having my meals.

Alles

Im Zentrum, sehr nette Mitarbeiter 😀, gute Betten

Für mich im Bad eine Fehlplanung bzgl. Toilettenpapierhalter, seltsam viele Spiegel im Zimmer. Zimmer sehr eng

The location of Arctic City Hotel is honestly unbeatable. Every tour pick-up point is either right outside or within a very short walk, and I never once needed to call an Uber during my 5-night stay. You step outside and you’re immediately surrounded by great restaurants and bars, which made exploring Rovaniemi incredibly easy. That was by far the highlight.

Unfortunately, the rest of the experience did not match the expectations I had based on reviews praising the staff’s warmth and kindness. I arrived after a very long and difficult journey — two flights, lost luggage, and a 12-hour train ride — and had informed the hotel in advance that my suitcase might arrive before me. When I reached the hotel at 8 AM on check-in day, I was visibly exhausted and asked if early check-in might be possible. By 9:30 AM, completely drained, I gave in and went for their breakfast buffet. While I understand policies, being charged €20+ in that moment, without even a small gesture of empathy, left a poor first impression — especially for a hotel that markets itself on hospitality. To their credit, I was checked in around 11:30 AM, which I appreciated. However, throughout the rest of my stay, the reception staff consistently felt cold and unwelcoming. It genuinely felt like I was inconveniencing them any time I asked a question. I’ve stayed in many places (including famously “direct” destinations like France), and this was easily one of the least friendly front desk experiences I’ve had. As a solo female traveler, that lack of warmth was particularly noticeable and disappointing. The biggest issue, however, was the room comfort. The hotel turns off the air conditioning for the entire building, meaning you cannot use the AC in your room even if needed. The only option is to turn off the radiator and open a very insulated window that barely lets in fresh air. This made the room uncomfortably warm at times. Additionally, charging extra for basic amenities like bathrobes and slippers felt unnecessarily petty for a hotel at this level.