Okura Garden Hotel Shanghai

Great location - nice pool.

I went to the spa and didn’t really like the experience there

Fantastic location - lovely leafy neighbourhood and very close to the metro. Comfortable rooms and friendly staff. The original part of the building has a lot of character and the small gardens are magical

The rooms are ageing (hence the ongoing renovation).

The hotel has a lovely old-world charm and an excellent location. In fact, the location could not be any better. The room was spacious, comfortable, and very clean. Without the renovation work, I would have given this hotel an almost perfect score of 10/10.

There was major renovation work taking place every day from 10:00 to 18:00. We were only informed about this at check-in. The noise was extremely loud, making it impossible to stay in the room during those hours. At check-in, we were told that all guests had been given upgraded rooms. However, I would have preferred a room where I could actually rest and take a nap after a long flight from Europe. I think it is unfair that such significant renovation work was not clearly communicated when making the reservation. In addition, we had a simple Twinings English Tea and a Coke in the lobby bar, and the total cost was around €25. Considering that this is a four-star hotel and that guests are experiencing major renovation-related disruption, I found the pricing unreasonably high.

Quite a central location, beautiful greenery surrounds the property.

Most of the rooms require a bit of upgrading and they were in fact doing it during our stay to rooms at other floors. However, we were not informed when we booked the place or prior to checking in but only on the day of check in. The upgrading works took place from 9am in the morning and we could here the noise rather clearly since we stayed one or two levels just below. When we expressed our concerns and slight displeasure about not being informed prior, manager at the reception just shook it off by saying in a rude tone - you can let us know after if you really have problems. Also had asked for the staff to help receive my parcels and I would go down to the concierge but the staff declined the delivery and I went down to speak to them again to remind them that I have a parcel coming in but again they declined receiving it even though they had agreed to do so when I spoke to them.