The bar area, restaurant and staff

There is much of the residential part of the property that is in poor decorative state and this let’s done the overall impression.

The location was excellent for the NEC, just 10 minute drive.

The hotel is run down. Communal areas are dirty and damp, with plaster crumbling off the walls. Rooms are functional, but nothing more. The restaurant is terrible. The service is slow and dismissive. The food was over salted. Breakfast was dreadful and over-priced. Coffee was cold and the crockery was dirty/ greasy.

The location. I was their for business and it’s very good trip to the nec. I also liked the smell outside

A little bit outdated

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Bathroom smelt musty and the toilet didn't flush very well and weird smell coming from drains. There where patches of crumbling paint in room.

Really great price Excellent bed it was really large. Beautiful back garden loved it. Overall was very satisfied with my stay.

Bathroom had cobwebs.

Nearly everything

Couple of issues with the room quickly resolved

Nothing

Could not get a drink .even as a resident. Cold room.

The room was splendid, the bed comfortable (though broken, which I reported; it didn't worry me because I was alone and didn't have to sleep on that side), the bath large enough and with plenty of good hot water. The breakfasts that I had were excellent; I can't speak for any other meal since I was at an event in the Hilton at the NEC all day and evening. Every member of the staff with whom I spoke was friendly, cheerful and efficient; first-rate service!

The central light was very dim and there was no bedside light, but it turned off at a switch by the bed so was not too inconvenient, though impossible to read by. I was a little taken aback not to have been told either when I booked or when I signed in that breakfast would not be available on the last morning of my stay, especially since I paid for it in advance on arrival at the hotel; it seemed as if communication had broken down a little. I did appreciate being rung on the afternoon before my last night and warned about it, though! And I was given a refund for the breakfast that I didn't have.

Location and outside facilities

All good....could do with a freshen up on the paint work....

We had parking!

The whole place or what we see of it ie bedrooms, restaurant/dining room, bar, hallways leading to dining room. Beds needed replacing, we had two rooms and both needed new beds they were lumpy and uncomfortable and both couples had no sleep both nights for our two night stay. Carpet in hallways especially leading to dining room was so dirty. Restaurant/dining room needed better lighting, we like to see what we are eating and struggled to see the menu as it was so dark. The next day we ate in the conservatory to see. Rooms and bathrooms need modernizing and squeaky flooring is in desperate need of fixing in hallways so we aren't woken by passers by when we were in bed.

Have stayed here several times and it always does what it says on the tin! great location, basic but comfortable furnishings, very clean & welcoming staff.

The car park view & the downstairs windows would benefit with net curtains for privacy

Location is great

Basic room, uncomfortable bed and very poor WiFi connection

typique, classic, English

Great

super comfortable and clean

heater was not able to get to warm up room

Room was grand as was the location, food was good in the bar, staff are very friendly and helpful.

Thought the breakfast could have been warmer, I thought the sausages were tasteless so didn't have any on day 2. Carpet on the stairs in serious need of changing, look very grubby and let's down the general high standard of the hotel.

The location is great. Free parking. Staff are friendly and helpful.

Room is a little dated. Would have liked to have the doors open for some fresh air but didn't feel secure as the chain is too long. Music is very loud in the bar area (it was a Sunday evening).

Wonderful breakfast. Very accommodating

My bathroom had a sloped ceiling. banged head

Food and customer service in the restaurant was very good.

The room was very basic. Beds relatively comfy but quiet noisey when you turned over. Toilet seat broken. Room not very clean especially skirting boards. Bed side reading lights that you can turn off individually and a comfy arm chair would have been nice. Sound proofing not good as could hear doors banging through out the hotel.