Phi Phi Relax Beach Resort

The accommodation was stunning and the staff was friendly and helpful

We stayed at Relax Resort on Phi Phi and left disappointed by a few things that should have been straightforward. There were no bar fridges in the rooms. That is a real inconvenience in this heat, especially if you want to keep drinks cold without trekking back and forth. We bought drinks from the resort at the beach, then were charged extra for ice to go with them. Paying for ice on drinks you have already purchased from the same place felt petty and unnecessary. When we raised this with Zu, the newly appointed cashier, the response was worse than the charge. She was rude, told us we could write a bad review, and said she did not mind. That is not how a complaint should be handled. The rest of the staff was super. They were friendly and helpful, which made Zu’s attitude stand out even more. The location is fine and most of the team were great, but the missing fridges, the ice charge, and Zu’s response are enough that we would not recommend the resort or stay again. Jaco Odendaal

Everything food staff music location cocktails rooms

Nothing

The location was phenomenal. Snorkelling right from the beachfront. The staff were kind and generous, even offering to show the children how to make delicious smoothies. The fire show was breathtaking. Phi Phi Relax truly delivers on its name. Would come again in a heartbeat.

Das Resort ist an sich sehr schön gedacht, auch die neuen Bungalows scheinen schön zu sein, jedoch gibt es davon nur sehr wenige und dafür noch sehr viele alte Bungalows. Wir waren im Bungalow T20. Dieser war leider sehr heruntergekommen und extrem alt und müsste dringend erneuert werden. Die Scharniere der Fenster waren so verrostet, dass diese nicht verschlossen werden konnten. Die alten Bungalows sind nur mit Ventilatoren ausgestattet, was eine erholsame Nacht nahezu ausschließt. Die Anlage ist nur mittels einem Shuttle Boot vom Hafen zu erreichen. Dieser Shuttle kostet jedoch pro Weg und pro Person 150 TBH. Leider werden die Zimmer nicht gereinigt, hier wird lediglich das Bettlaken neu gerichtet. Trotzdessen liegt die Anlage an einem wunderschönen Strandabschnitt und das Personal ist sehr freundlich gewesen. Das Essen war sehr gut, der Preis für Essen/Getränke war okay, für den heruntergekommen Bungalow jedoch aber viel zu hoch.