Very welcoming staff, excellent room service and very quiet rooms.

The location was a little far from the beach. Even though in terms of kilometres it’s closeby, you have to go around to get to the beach, making it at least 15-20 minutes walking. Also, I must say the wi-fi was really bad, making it impossible to get a good connection. I perfectly know that it is for vacation purposes and not for work, but still the wi-fi is really bad. I couldn’t even connect to listen to music, so please pay attention to that next time.

Weak Wi-Fi

Bed was comfortable and very peaceful. Interior is lovely and relaxed

Nothing

Very friendly staff and a quiet atmosphere.

A very good surprise of a big room with a nice view even if it wasn't the sea! In the morning, I could just cross the street and go for a swim and the breakfast was really good !

Cats could be free but with a caution. Ice cubes available for an ice cofee in the morning would have been great!

very charming and helpful staff who made some excellent recommendation for restaurants. Clean room. Nice breakfast area. walking distance from St Jean de Luz.

A few disappointments. My wife and I rented a room with an enclosed balcony and one without for my mom both with a sea view. Although we appreciated having an enclosed balcony this made the rest of the room so small we had to walk sideways from one side of the bed to the other. My mom's room had more space. Our room being so small had no adequate space for a luggage rack to open a suitcase. The luggage rack was on the balcony witch would have made the space unusable if we had put the suitcases there. The phones did not work. The beach view was beautiful from the balcony however the the noise from the road just below was annoying with the windows opened so we had to close them most of the time. The shower tiles were very slippery and potentially dangerous for my mom who is 85 years and not too steady on her feet anymore. we had to put towels on the floor to avoid slipping. the small beach across the hotel was unfortunately closed. no fault of the hotel.

Everything was great and the person who greeted us and checked us in was so lovely and helpful and made brilliant restaurant suggestion

Nothing

This hotel is an old building that has been updated to accommodate modern tastes. Much of the historical parts have been preserved, creating a unique charm, but the rooms are fully updated and modern. The AC was great and we had a comfortable stay. We did not have breakfast. The staff at the front desk was really wonderful, giving us lots of great information and very friendly. He set us off for dinner up the road at a great place, and we completely enjoyed our stay.