All the hotel is perfectly clean. The room is big and with space. The jacuzzi is working and clean. after requesting to use the inside pool they warmed it for we can use. The receptionist Hisham and Soufyan, they was amazing. after the first night we received a room upgrade. the location of the hotel close to the entrance of Medina for a easy walk inside Medina. recommend 100% sure and next time in fez will be on the same

all perfect

Hotel was beautiful and staff were absolutely amazing, so attentive and helpful.We had Morocaan Tea and biscuits brought to our room without having to ask for it..

The hotel is on the edge of a construction site, and the sound of the construction site can be heard in the room. The staff are not very skilled. During dinner, the service was slow and the checkout was slow.

I did like the location and how everything was.

I didn't like that fitness room was unavailable that was the main reason I choose the hotel. The security wouldn't let me use the 2nd door even though it was quicker then going to the main lobby. Also the power wouldn't turn on had to use main living light to turn the rest of the room and for the outlet.

it was a good location but the price was a bit steep for what you got.

They didn't really offer much in a way of facilities. I guess my expectation was a bit high as I see the work Palais, meaning palace.

good location in one of main gates of the old city

it’s old hotel the price not really worth as with same price or cheaper can get better Riad

Loved the breakfast, the room and the terrace view!

the breakfast was excellent various options served to your table

everything was perfect keep it up

👍👍👍

the view, east location to find. supportive front desk.

no hot tub as advertised. a jacuzzi bath.

Room very clean

Is good service

Very nice hotel! Decoration in the inside was beautiful! shame the rooftop doesn’t open until later but had a great time. This person which welcomes you into the parking and hotel is fabulous! His name is Omar and he is a local guide from the city, he doesn’t work with the hotel but he is 100% trust worthy and knows much more than anyone they try to offer you. He knows the best spots for everything, literally, he can organize anything for you. Anyway, beautiful city, a must see, hotel and guiding did it for us! Shukran

good location

all good

the room looked nice view from the terrace is nice, if they clean the windows

since it’s a “5 star” hotel in the Medina, scammers will wait either at a parking lot near the hotel or by the entrance of the hotel to follow you wherever you go telling you that it’s dangerous to walk around without a guide, even after you dismiss them and the hotel told us to just ignore them, that they couldn’t do anything. the pool is freezing cold since it gets probably one-two hours of sun a day. don’t even bother with the Hammam there, overpriced and a joke.

Car parking A/C noisy Credit card machine connexion

Bed very comfortable Staff availability

Just perfect !