The location. Friendly restaurant staff. Michael and his colleagues

Air-conditioning Staff noise around bedrooms, while we were sleeping. But lovely, joyous people..

The warm welcome from the young man on reception was excellent,,and how explained the hotel and eating area and bar area and how to get to our room...was excellent service

clean and modern

breakfast only served until 9:30 on a Sunday morning and checkout 10:30. Also double doorway to the rooms on ground floor making knocking noise 3 times every time someone opens them

Everything the staff were all lovely and friendly i would highly recommended to anyone.

Nothing

Craiglaw lodge was nice and quiet, the meal we had in the second night was beautiful I had the beef with roast potatoes and seasonal veg which was absolutely delicious the beef melted in your mouth, my partner had the fish and chips which were lovely cant fault the food at all, breakfast was good apart from it wasnt very hot but ingredients were if a high standard, the room was nice and large, but I would not say it was superior... the bed were very uncomfortable and the matress need to be renewed as you could hear the springs when you turned, bedding and pillows need to be renewed as you could smell they were old, also there needs to be more attention to cleaning bathroom, the toilet had urine stains on the pedestal, the shower around tray had dirt and mould, water Mark's still in glass shower screen, and the shower head was either rusty or dirty not sure what?? The staff were absolutely amazing all of them from the front dest, waiter @waitresses ti the cleaners, all in all a lovely stay but as I mentioned for that amount if money they need to up grade beds and attention to cleanliness if bathrm, we had to get moved to a new rm as our shower wasnt working scolded my partner which also was not good, , but we got moved nxt day which was fine, unfortunately the bed was the same old and in need if replacing and bathrm was abit cleaner but still needs ti be thourally cleaned .

Didnt like the beds very uncomfortable and in need if replacing, bedding needs renewed @pillows, and bathrm needs thourow clean .

Stayed here 3 or 4 times ideal location we like everyone & everything. We will return

Nothing

Lovely place, staff and, beautiful views

Excellent breakfast. Lovely hotel setting and excellent, friendly staff