The service was amazing and our room was so nice & cozy! The location is superb too!

Not a deal-breaker, but unfortunately we got the bathroom with no Japanese toilet; no fun buttons to press.

We didn't;t access breakfast as keen to get out skiing and made own in room

really excellent. Would have been an added touch to have a communal bar area

The location is right in the heart of Hirafu and super close to the lifts.

We had a strong odour from our room’s plumbing that eventually meant we were moved to another room. It took 2 days of living with the unpleasant odour while the hotel management tried to fix it. The room we were moved to had a different configuration and was smaller, which would have been ok had we not been in our original room. This was a disappointment, and it would have been a nice gesture to move us to a better room for having to deal with a sewer smell for a few days.

Great hotel, nice big, clean room, good location, close to the lift. The onsen was nice, having an on-site ski and board store was great for waxing. The board and boot locker was good and my boots were always dry the next day. The staff were so friendly, helpful and understanding. especially following an incident in the onsen with my partner.

It was busy, there were not enough staff in the morning to cater for the amount of people that were dining there, which means people were waiting a long time for breakfast and tables were not getting cleared for new guests. There were a lot of American guests there who did not respect the customs with the onsen. Would not recommend Niseko for a Japanese experience.