Staff is very nice and helpful. The Guest house has 2 private onsen and a bar serving food and snacks. It is only 3mn walk from Gora station

AMAZING STAFF, very cute and pretty, well maintained, great location

this was probably our error, but we thought there were private washrooms so we were surprised that they were shared. there was only 2 toilets on our floor (that was never an issue for us) but during busier season could be a challenge.

Two excellent private onsen for hotel guests only, really lovely and easy to get a time slot to use. Staff are very kind and friendly, most spoke English well. Food and bar were nice also. Nice location in Gora, easy walk to station, cable car, cafes etc.

Be aware you will be sleeping on a traditional futon on the floor - for me not so comfortable but probably ok if you're used to it!

location, design, private onsen, free coffee and tea, pizza & drinks are available in the evenings, close to a cool cafe restaurant, great vibe overall.

-sleep: you sleep on a mattress on the floor which is fine generally, but here the mattress was very uncomfortable. - you don’t get any amenities like in other Japanese hotels. - there are many stairs and they are steep. - you can hear noise from outside the rooms (they give free earplugs) - room is very minimal

Staff good, great location for the train and ropeway, nice lounge for chilling out in.

It's very basic, which I don't mind, but it's way overpriced for what it is (we paid US$150 for room only). For this you are expected to bring your linen downstairs, there aren't pyjamas or water in the room etc. I wouldn't expect these at a hostel, but I wouldn't expect that price tag either.

Great location and friendly staff. Clean room.

The pictures don't seem to fit the actual room description. There is no bathroom in the room. Moreover, the hot spring facilities are not available most of the times. We had to queue up and arrange in advance. The previous group was late at one night, so we had to wait for 15 minutes. At the second night, we booked much earlier but our time was changed, so we had to come much later. Then, the hot spring was not hot. Overall, quite a lot of issues with the hot spring facilities disappointed us although the facilities were offered free. I'd suggest that the host comes up with a better solution with the booking system with the hot spring rooms. Otherwise, the additional bonus facilities do not live up to the expectation.

If you are outgoing this might be the right choice for you, because the staff wanted to talk with you every time (even when you can't speak Japanese). The acess and reserving system of the two onsen was easy and one of them was very comfortable when it comes to water temperature and size.

If you want privacy I wouldn't recommend this guest house. Because it's actually a hostel, you will meet people everywhere and everyone wants to interact with you. Sadly all three days we stayed there, the showers weren't working. Also one of the onsen was not really comfortable (small, colder water). After 10 pm it has to be quiet according to the house rules, but before that time it's actually extremely loud because there is a bar located in the first floor.

Great location, great staff and amenities. Really clean and well maintained place.

Better than what we expected, staff were very nice, room was spacious and the Onsen was a great experience! Would come again whenever I'll come to hakone

The property was extremely homey/Cozey. The staff, food, drinks, and onsen were all amazing!

nothing. it was great

Private onsen that could help save a couple of bucks. Helpful and friendly host. Last order for food and drinks is at 9pm which is good, considering that almost all amenities in Gora town close early. Nice pizza and sake

WiFi for level 2 is lacking, couldn't get connected to internet during most of the stay. Occasional traffic noise but it's ok. Ear plugs are provided.

Everything was good. The 2 onsen are available for reservation, they are really nice to relax. The guesthouse is close to Gora Station.

very cosy

too bad the bathroom is quite cold after taking a shower

Super friendly and accomodating staff that were always there with a solution if I asked for help. The common space is great and even though you can buy food and snacks at the bar (which was very tasty by the way), they also allow you to eat your own food in that space. The two Onsen were great too! I tried both of them and it's great to relax in after a day of exploring the area. Close to the station with great connections into all reagions of Hakone.

Staff were very polite and helpful. When we arrived they showed us all the facilities available, how to book the baths (onsen). Rooms were old since the building was built 90 years ago but it was still very well kept and had all the things need to have a good rest on the tatami floors. The food served was also superb and the options to have private baths booked out for 40mins at a time is genius. The solitude and peace is much required after a cool day in Hakone

the internet speed could be faster. I believe their routers are downstairs so when our room is on the 2nd floor, the connection overall was not that good. Or it could just be we were at higher altitude. This I cannot confirm.

Cute characterful place with friendly staff. Nice bar area that also does food. Perfect location for the train and lift. Lovely to have the onsen🙂

Great location and friendly people, interesting menu at the bar/restaurant. Great value for money in a rather expensive Hakone.

Bath time can get really busy depending on when you plan to shower or visit the onsen, even with a reservation system in place. The place gives off strong youth hostel vibes, noise included (but ear plugs are provided by the hosts)! The rooms are old but generally decently clean. Some of the bathroom appliances did not work (a sink, the washlet in the men's toilet). There seemed to be a minor problem with hornets/wasps since we encountered one upon arrival in the room and another one in the onsen area, but the staff helped out quickly.