The hotel was recommended to us for it's budget pricing and location within walking distance to the US Embassy. We can highly recommend staying here-the staff was super friendly, and they helped us with printing documents, in color(!) for free (!!). The embassy is indeed 3 walking minutes away, so that is great. All rooms we saw had a fridge, so there's great because we traveled with some fresh food.

Some rooms have either no AC, or no net, or neither. But they swapped our room when we asked about mosquitoes and no net-the room we actually stayed in had both a working AC and a net. So, just ask, and you shall be given. ☺️

Many mosquitos in the room when I arrived. First night bed had extremely old bad matras and quality of bed was such that I cracked through in the middle of the night. Second and third night was better in a different room.

The room is as spacious as advertised. The hotel is close to the UNEP headquarter offices and the capital city of Nairobi, hence all services are available to you close by. It is fairly quiet. I had an awesome parking space. The staff is awesome.

There is only one switch at the entrance for the room lights, nothing close to the bed. The towel needs to match the room price and was only one, yet I had already indicated that it was 2 adults occupying the space.

Cleanliness

The fact that the hotel change my booking location without informing me, putting in another hotel that is far from where I first booked. Even though they were providing transfers, it was an inconvenience.

Excellent customer service

Nothing

The staff are good and genuine. The breakfast is generally served till 10am.

Breakfast was not great, didn't appear to be freshly prepared

The breakfast was ok, no much choice but overall good. A fresh painting would help, the walls look dirty… The location is excellent, in Gigiri this is great. Next to IGO and to all facilities. However, it is localed near a busy avenue and a gas station, it is definitely not quiet.

My room was not clean, dusty, pillow case missing and hair in the shower. Stairs and corridors are dirty. No bedside lamp. The taxi I booked for 25 usd never came and I waited 45 min at the airport… The prices are affordable but the hotel is neglected.