I love it! Staff, facility, comfort, location, overall stay, level of professionalism, attention to detail....everything!!!

Everything

Nothing

It’s a wonderful no fuss hotel. It’s clean and comfortable. The staff is friendly and accommodating.

The bathroom shower sinkhole was always blocked causing water to flow out of the shower area. Maintenance department could be a little more efficient

Reception staff were great

Room interior

Na

Room was beautiful, reception staff very helpful. Given 25th floor room, gorgeous views.

I messaged twice before arrival, it was my Husband's 50th birthday, i wanted him to have a welcome message. No one responded.

Great place and amazing views

Parking is difficult to find

Comfy bed and pillows

At check in only one desk was open (1030pm) and there were a number of tired people queuing at the same time. Also, for a modern hotel I would have expected usb chargers in the room

Great, easy location from the airport (if it taxi strike!). Of course beautiful views of the city which was lovely to wake up too. The bathroom in the Junior Suite was spacious, had good lighting on the mirrors and the jacuzzi was a nice touch!

For a 5 star hotel it needs a refresh, the bathroom in the junior suite was modern but the rest of the room very wooden and basic, it lacks a luxury feel for a suite. The service on arrival could be improved, we had to wait for our room so left to go to town instead, when back from town, we expected our bags to be ready in the room, instead we got asked to take our own bags to the room – not a big deal but for 5 star this is the level of service expected Very surprised to realise spa access was an extra 30eur a head….seeing as we have a junior suite booking too. Gym is tired, creaky floors and old machines, for 5 star you expect better. For 5 star you would also expect turn down service and room replenishment, unfortunately no turn down service throughout our 2 night stay, although leaving our sign on the door for it to be cleaned For a junior suite you would expect facilities such as good quality shampoo and conditioner too. Breakfast should host a live cooking station and better g/f options for 5 star too.

very clean and extremely friendly staff. it is a great business hotel !!

Amazing Hotel!Everything was perfect and clean. The stuff is so nice and the view is stunning! I hope to be back soon!

The staff was extremely friendly and took into account our current necessities, the room was big and had plenty of amenities, including a coffee station, free bottled water. The views of the room were outstanding. The location is also great, the views of Madrid and the 4 (now 5 towers) are amazing as well as the surroundings, there are plenty of restaurants and cafes. Even tho the hotel is not right downtown, it's easy to get to the center via metro.

Nothing.