Location

Beds were very hard, aircon sounded like there was a storm outside, bathroom was tiny and had to be careful when using shower as the entire floor would be a puddle definitely not worth the money regret not booking elsewhere

The location is good

Not clean at all, very old beds and rooms , the stuff really hates the gusts 🙂

The grounds are really green, nice and relaxing. There is close access to the beach and the resort is in a good location. The rooms are also nice and clean. There were a good variety of channel choices on the TV as well.

The welcoming staff was not so informative, they sort of check you in, give you the key to the room, and have you figure it out on your own. I wasn't even told the direction to the room/elevators or offered any help. I had several pieces of luggage and was on my own, I had to ask for help and was told that there isn't any bell service or even a cart for that matter. I stressed that I needed help as I wouldn't be able to move all the luggage on my own. I ended up moving a portion and some other staff member was called to move the rest. Certain areas around the grounds aren't that safe and need maintenance. There aren't any warning signs either. For example, there was an area where the glass handrails were set up in a strange manner that you can accidentally walk into it. My little daughter without noticing walked right into the glass and bruised her face.

Lovely room and environment.

Windows were filthy, check-in took a long while, and wasn't informed that I could've entered the island for free.

The location is great and the kids loved the pool

Rooms smelt damp and the beds were hard . We woke up with itchy spots

The staff for overnight very friendly and helpful 👌

I'm really disappointed the room aircond no good service and the value of money for the food really I'm not happy we too much for money the food but end of the day is not quality and hygiene pleaee the hotel management take look into what happend overnight and see how is the food for Room service delivered to the customer.

Absolutely loved the eco-friendliness of the hotel and how natural it is. Incredible environment to be in. The staff were also very friendly and relaxed, which we appreciate. Thank you!

It would have been nice to see the bedsheets ironed upon arrival; and the shower tended to flood the bathroom as bit when used. Otherwise it was great!

Staffs were not friendly and rude

The front desk staffs and the late check in

Welcome to the jungle! We loved the location, the hotel seemed to be located in the middle of the jungle. And the swimmimg pool... like a river in the Amazon ending with amazing waterfall 🤩 (artificial waterfall). The room was spacious with a big window with a seat parapet and really nice view of the beach. There is also a nice view from the roof bar.

The place is a bit run down, needs some renovation. But still beautifull.

Fairly maintain....furniture looks old...need to fresh up....

Swimming pool,bt i have discovered that a tree snake near hot tub..its very scary when i bring my kid there. Water heater heat up very fast..

Breakfast is only 1 main dish that we can choose for the price of $20++. And also we are muslim bt there's no gun spray fro the toilet bowl.. There's alot of red ants..

My Family enjoyed the Swimming Pool since its natural spring and the area is big.

We had the twin room and it's quite old. Limited complimentary snacks/drinks. Seems like they are understaff since our request (ex: towels) will take a while to received and the line is busy. You cannot reach anyone.