The buffet was wide spread of food and the room of family suite was of a good size. Would certainly come back again

One of the toilet bowl wasnt so clean

Room was awesome and we had a great time at the pool. Location was perfect.

Breakfast options are limited.

the friendly and dedicated staff the vibes n ambience , practical n easy - family friendly, elegant yet cosy connected directly to One utama the foooodddd still my fav hotel restaurant for breakfast my fav hotel

Convenient

None

Family rooms were great- living room was well sized. Room service and any requests were attended to promptly. All service staff were friendly and helpful. Location connecting to 1 Utama Mall made it very convenient. We were specifically in PJ to visit family and the location was good.

Beds were hard. The living room had a smell of smoke, which was probably why there was an air purifier provided. It did clear out ( or maybe we got used to it) over the next few days with the purifier on. One of the rooms was not ready until 4pm, and the club lounge, while large, is relatively basic in its offerings.

Very comfortable stay and high quality facilities. Wish the reception staff had proper training on reservations handling

Arriving at the hotel after a 14hr flight and waiting 25 minutes before our booking could be retrieved. When we got to the room it did not have a bed for my child as requested in the booking (3 beds) and being told we would have to pay extra for an additional bed.

Location

Nil

The attitude of the staff is good, and the food quality in the hotel restaurant is good, but there was an unpleasant incident. I booked 6 nights in 3 separate orders. The hotel requires each order to change the room once, a total of 3 times, and negotiate with the hotel when checking in they said that I don’t need to change the room, but I couldn’t open the door after going out the next afternoon. The hotel staff said that the room needs to be repaired, and finally I still had to pick up my luggage and change the room. In addition, there was a stain and a mosquito on the bathroom towel.

Great ambience, comfortable bed and pillow. Huge restaurant for breakfast. Wide and full spread of foods selection. Clean and spacious bathroom. The very best: connected to 1Utama and Bandar Utama MRT station. Even the kids did not complain of the distant from the hotel lobby to the MRT platform.

The taste of meals can be improved.

Next to the mall, and within minutes drive to a few other shopping vicinity

Nil

Easy for shopping

The location, the conform of the room, and the friendly staff. The breakfast never disappoints me, it is now shifted to a new location with more spacious and beautiful ambience

None

location. next to 1 Utama. Ez shopping

another toilet at the living hall of the suite i stay

My all-time fave spot for a quick getaway in town! Good location, next to great malls, super service, nice rooms, lavish buffet breakfast spread. Everything smells great! Now they've even added Chromecast and AirPlay. Such a perfect stay!

Parking is still a bit confusing. Should give discount to 1Card holders.

Great hotel. Very well connected to the mall where you can find anything you need. Great spa and massage in the hotel spa, also liked the gym and the food. Huge breakfast buffet options. I also enjoyed the large availability of movies in the in-room TV. Simply just all perfect!

Nothing! Everything was just perfect!!!

a lot of choices.

nil

Location is a huuuuge win for this hotel

Location and food

Pillow choices. Pillow was too soft.

excellent hotel - highly recomemnded -gret breakfast buffet - wish our stay was longer

Room was upgraded.

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