Beautiful garden. Spacious room with nice view.

Would like complimentary use. Of spa & gym

Café da manhã ok, bem padrão. Não era ruim, mas normal. O hotel tinha três restaurantes disponíveis sem custo adicional na minha reserva. Um deles, exclusivo de comida japonesa, estava bem vazio. Os demais, muito cheio, sempre com fila. O hotel é utilizado para eventos, como congressos e casamentos. Nesse sentido, tem várias lojas muito bonitas no andar térreo e no B1. O ponto alto desse hotel é o jardim, que é lindo, tem mais de 400 anos.

Não é segredo atualmente que o cartão Wise funciona mal no Japão. Mas ele funcionou bem nas transações online. Todas as outras três reservas que eu tinha feito com a Booking, eu pude pagar adiantado, em ienes, pela Wise. No New Otani, eles têm uma política de cobrar somente na saída. Eu até solicitei a cobrança prévia, logo após o checkin, porque o valor era significativo e precisava saber se precisaria trocar dinheiro no caso do cartão não ser aceito. Mas não pude ser atendido (e eu falo japonês), devido à política do hotel. No final, no checkout, o cartão Wise não funcionou e tive que usar um outro cartão. Não foi legal isso. O hotel é grande, então tem muitos hóspedes. É sempre muito cheio.

When you check in, they escort you to the room and explain everything

Gute Lage und Ausstattung

Zu groß

スタッフの対応が完璧でした。 まずフロント対応のスタッフも英語と日本語両方で説明してくださり、ディナーや日本庭園など親切に教えてくれました。ルームカードを持って出るのを忘れ入れてしまいましたが丁寧に対応してくれました。また、彼の脚が捻挫してしまったことを伝えると応急処置もしてくださり、とても助かりました。本当に感謝しかないです。

なし！！！！！

Even though I’ve seen more beautiful hotels and bedrooms, what I loved was how nice and helpful were the concierge and people inside the hotel. All of them were really nice, they helped in all different ways, they spoke good English. The breakfast was good, there’s also a nice garden in which you can have a nice walk. Really suggest this place :)

Very clean and comfortable rooms and a very nice breakfast restaurant overlooking a beautiful Japanese garden. Excellent service.

A bit pricey

Very convenient location It's in the centre of Tokyo

The building is old. The lobby and shopping arcades are like from the 80s. There was a USB charging port at the bed side but when the room light was off, the elect supply was turned off too. so we couldn't use the charger while sleeping. Not very convenient.

Most amazing place stay. Magical experience.

The location and the facilities were excellent. There was a good choice of restaurants in the hotel.

The bathrooms were a bit dated though they did function well. The outdoor swimming pool could do with a revamp.

The cleanliness and the service of all the staff. Breakfast at the Main was outstanding.

The bathroom could use some renovation as well as the room. The bed was a bit stiff. The location is a little far from points of interest

A little dated but nonetheless exceptionally good.

The staff the good the gardens.

The elegance and the gardens.

The pool was closed.

The garden and some of the restaurants and public areas are great

Our bathroom and bedroom were very dated and there was absolutely no soundproofing, we could Very clearly hear both rooms next to ours. Not what I expect from a five star hotel

location! Concierge was very good and very helpful; doormen were always respectful and cheerful (good way to start and end a day)

Accommodations were wonderful and staff very helpful!

no concerns

The staff was exceptionally kind and hospitable. The room was beautiful and the Hinoki wood bathtub was perfect for soaking after a day of sightseeing. The selection of amenities in the room was also great. Easily accessible by subway.

Very beautiful hotel. Fantastic garden connected with the hotel. Possibility to access several restaurants and facilities.

The hotel is not close to metro station and requires 10 minutes' walking distance to the closest metro station. Though breakfast room has a great view of the garden we have not found the breakfast excellent as expected. One of the restaurants requires an additional fee for the breakfast. The use of some facilities (external pool) are reserved to New Otani members. The television in the room is a very old monitor with low resolution and small dimensions.

location and staff friendliness

the tvs are old