La habitación

La alberca

Instalaciones un poco deterioradas

L'établissement est magnifique

Les climatiseurs sont trop bruyants, on ne peut pas dormir sans mettre des bouchons d'oreilles.

This is the second time I have been here in the last 4 years, in one of their triple rooms, and was given the exact same room, 311 on both occassions. Their air conditioner went hot 4 years ago, and it went hot once again this year in the middle of the night. If you've ever been to Merida, Yucatan, you know how hot it can get in the middle of July. Exact same problem, A/C freezes up. Left the hotel for the day and was promised another triple room when I got back. We came back and were lied to that the people in the other triple room had extended their stay and were offered the same room 311 once again, and they mentioned the A/C was fixed. I know they lied about the people extending in the other triple room because at the end of an argument, they budged and gave it to me, saying the manager had finally approved the change of rooms. Never will I stay in this hotel ever again. I do not recommend you stay here if you want to be comfortable with your family.

Location, super clean and comfortable

Probably needs a little updating

staff were nice. the location was good, close to the center and close to paseo de Montejo. next to a Main Street of Merida ( av. Itzaes)

the one thing I didn’t like was that there was no hot water in my room.

We liked the PAINTINGS on the walls. Pool was ok

Parking was bad. Being notified that my CONFIRMATION was dependent on "AVAILABILITY" !!!! THREE controls given to me at check-in. 2 for the TV ( 1 control was old and used and had trouble working.) Bathroom commode would not FLUSH, they did fix it. Bathroom needs a new coat of paint Bathroom mirror was stained and ugly Only 2 towels were given to us....no towel for your hands and no towel for bathroom floor nor the pool.

The price was ok but the room smelled very bad, smelled humid, curtains had humidity and fungus, the walls on the bathroom had black fungus spots all over, old building, the fridge was in veryyy bd condition, dirty as well. I couldn't sleep because of the smell.

Never coming to this hotel again sorry.