Lito Beach Hotel

Everything was super great. Big room, nice view, nice pool, sea. Very tasty food and drinks.

The hotel is beautiful, the pool is excellent, the beach is within walking distance, and the location is convenient.

1. Wi-Fi: As visitors, we relied on the internet for Google Maps, directions, and planning our daily trips. Unfortunately, the Wi-Fi signal in our apartment was extremely weak (usually only one or two bars) and very unstable. We reported the issue several times. We were initially told that "the internet is not for watching movies," even though we only needed it for basic browsing and navigation. The router in our apartment barely worked. We were later told it had been fixed, but the problem remained the same—it would work for 20 seconds and then disconnect for several minutes. After multiple reports, we were simply told that nothing could be done. 2. Traditional dance event: On our last evening, there was a traditional dance event. We were invited to sit and watch, but when I brought my own bottle of water, a waiter told me it was not allowed and that I had to buy drinks from the bar. We were leaving shortly anyway, so it wasn't a big issue. We also noticed a sign showing an entrance fee of €24 per adult and €12 per child. I was surprised, as I had assumed activities organized within the hotel for guests would be complimentary, or at least that the entrance fee would be made clear in advance. 3. Check-out experience: During check-out, the interaction felt less welcoming because we had not purchased meals or drinks from the hotel during our stay. In front of my wife, we were asked whether we had paid the local tax, even though this could have been easily verified in the booking system. It left us with the impression that guests were expected to spend additional money at the hotel rather than simply enjoy their stay.

Sehr freundliches Personal. Alles sauber. Lage und Aussicht sind schön. Wir hatten einen wirklich tollen Urlaub!

The hotel is in a great location. While it is away from the shops and restaurants (I recommend it for those renting a car), it feels more immersed in nature, with amazing, well-maintained exteriors and gardens. Relaxing in the garden next to the pool is great.

The rooms need renovation. In my case, my room was only partially renovated (the bed area), but the kitchen area and the bathroom are pretty old. Some other rooms are even older, with old dark wooden furniture. The balcony window was really hard to open and close. Wifi is not good. The breakfast is really basic; there are few options to choose from. Only the bread was genuinely good, and the ham and cheese were visibly cheap. The staff working at the restaurant is slow, and the food is not great. If you have tasted real Greek, and especially Cretan, food, you will notice the difference; most of the food they serve is frozen (saganaki is basically cheap sliced cheese breaded and fried, dakos is the worst version of dakos I ever had, basically packed crackers with pizza tomato sauce on top). Only salads or toast are ok. One night we said we would order in a while, that we wanted just to have a glass of wine first, and when we asked if we could order, they said they could not take the order "as the kitchen was too busy" (why not take the order and just tell us that there would be some delay? It was very weird). My friend asked for an extra soap, and they didn't want to give it to her, while she was charged extra money for using the AC. She was charged extra money for moving to another room in order to be able to have a late check out (which was perfectly fine; that's not my complaint), but in the room they didn't even leave a bedsheet for her to use for a nap and a soap (there is something wrong with the soap here). They charge extra money for the umbrellas on the beach (yes, even to hotel guests) and for swimming pool towels. The director is pretty rude to both guests and employees. I would like to give a better review to the hotel, but the reality is what it is, cretan hospitality is eirther dead or is not to be find here.