It had been a very enjoyable stay in Sugar Bay Resort. Special thanks to Latina at the concierge who has been super helpful. All the staff in the resort are very friendly, including those in the concierge, restaurants, room services and on the beach. We told the concierge that the bathroom fan is not working, by the time we came back from the beach few hours later, it was fixed, super!! All restaurants are good, quite a lot of choices and foods are delicious. The resort is right on the beautiful beach. The sand is white and soft.

Only issue visitors should notice is all restaurants are closed from 4 pm to 6:30 pm.

The staff is beyond exceptional. The reviews regarding staff was why we booked Sugar Bay and they exceeded our expectations. We can’t say enough about how dedicated they are. The resort is the perfect size. It’s only 3 stories so you can take the stairs if you wish and the beach and restaurants are not overrun by guests. The housekeeping woman we had took great pride in cleaning our room and placed beautiful hibiscus in our room. The extra touches are always appreciated. The beach was beautiful as long as seaweed didn’t come on shore as the staff did not clean it up. The food was exceptional. Every night there was something different which was really nice. Also Collin’s restaurant opens daily for lunch offering a daily special, fish, burgers, hotdog, etc. There are 2 specialty restaurants UMI and Sizzle that can be booked and are both excellent.

The only downside was when seaweed wasn’t cleaned up off the beach as sand fleas thrived off of it and then off of us.

The cleanliness

Where do I start? Regular check in was scheduled at 4pm. We got there at 2:30pm where we initially requested early check in. They told us the room will be available at 4pm. At 4:35 we finally got our room after a number of unanswered questions from the persons at the front desk you were of no assistance. When we got to our room which was on the upper floor of a building with no elevator, keep in mind we are travelling with a baby with stroller etc, the door isn't opening. At 4:53pm we finally got into our room. We requested to change rooms with one more accessible to our needs with the baby. They stated that is an upgrade room and I would need to pay more. We finally got to the room at 6:pm. At this time, 2 hours of our stay has been wasted. When i got into the room I was so frustrated I said anything will do so we accepted tbe room. After 1 hour, the Air-Condition was not cooling. I complained about it the next day where later that day the staff said it was fixed. When I got back to the room after a long hot day, the AC again is not working. I complained again but nothing was done. In the night my wife and baby can't sleep because how hot the place was. The kitchen staff was not accomodating to us being vegetarians. Theh said yes they would have something available but no one was of help. The bartenders were very rude like I needed to pay them for a drink in the all-inclusive resort. My do not disturb sign was on my door yet housekeeping keeps banging on my door to clean the room. The room from across mine, the tourist was locked out of his room so they had to break down his door to get in. The day after, with my do not disturb sign on the door, maintaince decides it's a good idea to come to try and fix the door with lots of pounding, drilling etc. To this extent the door still was not fixed. I will definitely not recommend this hotel to anyone

The beach

I didn't know much about the facilities maybe a map of the resort or hotel should be given at check in ... imagine I didn't even know where the pool was until the night before check out ..also I didn't get hot water in the shower

Beach

Food over cooked. Needs improvement. General Manager needs to be more visible. More information in the room about the hotel facilities

friendly staff, relaxed vibe, Asian restaurant , turtle spotting at the beach

very comfortable

nothing

- very big bugs in room (looks like very big cockroaches)