Explorar Koh Samui - Adults Only Resort and Spa

Das war einer der komfortabelsten Hotel-Erfahrungen die ich bis jetzt gemacht habe. Angefangen mit dem Wilkommensdrink (Kokosnuss mit Rum) bis hin zu den kostenlosen Aktivitäten die man buchen konnte (Pizza making class, Thai-boxing usw usw). Das Frühstück war phänomenal und ich würde sofort wieder kommen. Ich schwärme jetzt noch ständig von dem Hotel.

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The people. The pool. The location

Everything!!! From the food to the design and the staff everything was perfect!!!

Throughout both breakfast and dinner service, Liam, waiter, and Andrea, chef, demonstrated exceptional attentiveness toward my experience. I extend my gratitude to Andrea for graciously providing a complimentary birthday dinner accompanied by an exquisite dessert. Additionally, I wish to acknowledge Liam for his consistently warm demeanor, politeness, and courteous service. However, it should be noted that if one intends to visit during early hours with the intention of grabbing coffee and croissants, please be advised that only coffee service is permitted outside the hotel premises. Which should not be the case, if you are paying for the breakfast service

I contacted the hotel management regarding several concerns. Mr. Young, the Room Division Manager of German nationality, and Andrew Lambie, the Australian Cluster General Manager, responded to my email in an extremely discourteous manner. Their reply contained inaccurate information and suggested that if I was dissatisfied, I should contact Booking.com and select an alternative hotel. Rather than offering an apology, they defended their staff members. This response demonstrated a significant lack of professionalism.