VRclub Paje Palms Beach Resort

-Traditionelles und authenthisches Flair -Aussicht -Gepflegte Hotelanlage -Vielfältiges Essen -Teils motiviertes und freundliches Personal (Service)

-Personal auf französische Gäste ausgelegt (Animateure, Rezeptionisten, Reiseleiter vor Ort) -sehr unprofessioneller Umgang mit nicht französischen Gästen (ein Teil des Animateureteams und beide Geschäftsführer) durch fehlende Begrüssungen bzw. immer nur auf französisch, trotz eigener Hinweise Englisch als bevorzugte Sprache, meistens Ignorierung des erwähnten Personals während des Aufenthaltes, Informationen zu Aktivitäten und Abendprogramm nur auf französisch) -Fehlendes Gym am Strand (ohne Erklärung und Alternativprogramm) bzw. ohne vorherige Inkenntnissetzung -Wenig Flexibilität und komplizierter Vorgang bei Gästenwünschen (Mittagessen am Abreisetag) -Verbesserungsmögliche Effizienz des Reinigungspersonal an manchen Tagen (durcheinanderbringen der Klamotten, Haare werden tagelang nicht entfernt, abendliche Insektenvorsichtsmassnahme musste öfters bei der Rezeption nachgefragt werden)

The location is nice , the room was right on the beach with an amazing view when you wake up

The food was pretty bad mostly went to other resorts to eat , there is no proper bar next to the beach or pool . Horrible coffe , they don’t have a profesional coffee eapresso machine so forget about a cappuccino or a nice espresso in the morning had to go to another place near by for decent coffee. As well they don’t have any fresh juice ! The staff is mostly ignoring you for any request , you have to remind them multiple times for even a bottle of water. Towels are old and rugged almost falling apart. They only have a few sunbeds on the beach so it’s a struggle to get one if you don’t t wake up early .

The staff is so well trained, polite, warm, pleasant, always smiling, so quick to respond to any situation. The property is beautiful, so clean, the garden looks amazing, every pool is so clean all the time. The kitchen is great, food delicious, especially the restaurant at Maua beach. The managers of the hotel obviously gave a special welcome!

Everything perfect

We got an upgrade from the Seaview deluxe bungalow to the family bungalow 105. If we would not get the upgrade we would have canceled the property. The staff in general is very friendly and helpful.

The resort is a French bastion. English language is not very common. As German fellows you feel very displaced. All informations are only available in French language. The all inclusive drink package does only cover local spirits which are bad alcohol. Drinks get only served at one bar by small glasses, even beer. They have 2 more bars but useless staff unable to serve proper drinks. The whole property is badly maintained and the french owner of the resort has handled us very impolite. The food buffet was very basic. There are no entertainment premises present just some pool activities organized by french entertainers. The massage facility cannot be suggested because of lack of knowledge. We highly suggest to advertise this resort only to french people all other nationalities will feel very unconfortable. We cannot suggest that resort at all Our matrazze was old and has to be changed even in the upgraded guesthouse. The toaster in the restaurant does not work proper. Food presentation was lousy. Food barely tasty. Served wine was not chilled and stray cats hanging around the restaurant looking for food which disturbs many guests.