Goof location, very friendly and helpful staff. Confy bed, cosy rooms. We loved to stay at the Heidelberg Exzellenz Hotel

It's a nice little hotel about 15 mins fast walk from the main street in Heidelberg with all the shops and restaurants. The hotel is located in a very quiet area. The room was spacious and the beds were comfy. We did not try the breakfast but it looked like there were many choices.

Nothing

big rooms and comfortable beds walking distance to old town

We travelled with our teenage and adult sons to Heidelberg. The staff here were very helpful, the rooms spotlessly clean and comfortable. The property is an easy walk to the centre of town and all the sights.

The buildings were all very pretty with historic charm (stained glass windows, chandeliers), and the rooms themselves were very well equipped and modern. We were especially impressed with the bathroom. It was very clean and comfortable to use. The beds were also comfy and didn't have too many pillows or blankets, which is annoying to us from our experience at other hotels.

There was no safe in the room. Also, not all parts of the hotel are accessible via elevator. This wasn't an issue for us, but if you have accessibility concerns, I would clarify with the staff if they can accommodate.

This is a fantastic property which is located in a quiet section of the 'Weststadt' suburb in Heidelberg. The hotel room was clean and contained a well equipped kitchenette. The hotel staff were also very helpful and were available to answer any questions or queries throughout the period of duration at the accommodation.

The only issue with this property is that you could often hear other people staying in other rooms in the hotel and there was some occasional noise coming from the street.

nice room, safe area, good breakfast, friendly staff

limited access to staff, lobby. Hallway to room blocked by a group using the conference room

Spacious room, central location

Room's floor could have been clean better

Space and room to work

very cost effecive room! the reception was also so sympathetic to give useful tourism informations

Room interior is very good, bathroom, very good facilities in the studio room, room size is good, breakfast variations is not large but still has different options and good taste. Receptionists were friendly and cooperative.

Room didn't had air condition and strangely it extremely absorbs the heat There is a fan but isn't that helpful and only solution is to open windows for long time. Reception offered to change to another room with A/C but I didn't change as it was only 1 night. Location of the hotel is a bit far from the downtime, yet, it is a 5 min walking distance to start your journey in the beautiful main shopping street and another couple of mins to reach the river so still location is acceptable if you like walking but you will take another 15 to 20 mins to reach the Altstat.

Everything perfect, clean modern room and a good bed.

Great location

No keys in keybox on arrival, and closed reception.

Large appartement with good bathroom.

Arriving on a rainy Sunday and finding an empty keybox was not that fun. After calling the emergency number a couple of times within half an hour, we got a new code to another keybox with a spare key.