I enjoyed the attentiveness of the staff. In my first room, the water was running red with rust. Apparently earlier that day, there had been construction work on-site. I assumed it was routine maintenance during the off-season. The hotel concierge switched me to another room because I wasn't going to bath with rust-colored water. Additionally the location is GREAT. The hotels is 10 minutes away from the train station. It's also very near some good restaurants and the sea port.

The situation with the rust-colored water in my bathroom was extremely uncomfortable. But the concierge switched me to another room that night, so the situation was fixed. I wish there had been a fridges in the rooms to store one's snacks and fruits. This wasn't the hotel's fault, but after 6pm, the streets of Arcachon are PITCH BLACK. I'm not sure if they turn off the street lights to save energy? But as a woman travelling solo, this felt unsafe. The street lights were also OFF at 6am when I left to take my train. Very scary.

Clean and comfortable rooms

Heater in the room did not automatically regulate the heat in the room. Room was warm throughout even though temperature was set lower

Staff friendly, clean and good location

When we arrived, we were warmly welcomed. The employee at the reception was very warm and helpful. The room was large, clean and quite exemplary. We needed a little medical assistant and the reception staff helped us very well. Many thanks for that.

Considering that this is an expensive hotel, I feel that a hotel bar and a place to sit down to chat are really lacking. This hotel is quite expensive considering that it lacks all facilities in the lobby. When you are travelling with children and just want to skip out off the room for a little while but not out of the hotel then a hotel bar would be perfect.

Hotel was in an excellent location on the promenade close to attractions. It was clean and well run. A good Breakfast was available.

Very nice surroundings and good location.

excellent location by the beach

Seafront location

The wifi was poor

Staff helpful and kind

Nice bed and breakfast was great

Great location. Friendly staff and good service.

wi-Fi wasn’t good but I’m being picky

. Fantastic location. Right on the beach and in the middle of the town near all restaurants and shops. Staff all very helpful and polite and pleasant. Lola answered my query immediately and gave very helpful advice on room choice. We had a fabulous room with a large balcony looking at the sea. We were very impressed with this hotel. Also only 5 minutes walk from the train station.

breakfast staff nearness to sea

balcony could have been much cleaner shower complicated water temperature difficult to guage four star and no restaurant ?The lounge is a joke

Great location and very friendly staff Breakfast was also a very pleasant with lots of choices. Connection with wifi was difficult and the process was required every time. Signal was also poor

Location staff frendlinee

the location,room comfort,beakfas and cleaness was perfect but only there is no slipper in the bathroom

The room, location, staff and breakfast were excellent. We really enjoyed the access to beach and facilities around the location.

Nothing that I can think of.