AKZENT Hotel Frankenberg

Location in terms of the town in which it was located was good for me.

It was a little basic, single beds weren’t ideal, I’d have preferred one double bed and duvet. Very small shower cubical in my too.

Das Hotel liegt ruhig. Das Zimmer war sehr sauber und geräumig. Das Bett sehr bequem. Das Frühstück war sehr abwechslungsreich. Es gab von allem etwas! Das Personal war sehr freundlich. Wir haben sie aber nur kurz am Morgen gesehen.

Wir konnten die Sauna nicht benutzen. Auch wenn wir uns vorher angemeldet hätten, da die Sauna nur zu Rezeptionszeiten geöffnet hat. Auf einem Freitag war die Rezeption ab 14.00 Uhr bereits geschlossen. Unsere Zimmerkarte hing in einem Umschlag an der Tür.

Die Lage ist für unser Vorhaben perfekt gewesen. Das Frühstück ist super und auch die Betreuung durch das Personal. Es ist auffallend sauber, viel besser als teilweise in teureren Häusern.

Ich hätte gern früher von der Lademöglichkeit direkt am Haus gewusst. Ist aber auch mein Versäumnis gewesen nicht direkt danach zu fragen.

Conveniently located close to the motorway, making it an excellent stopover during a longer journey. The hotel was exceptionally clean, the rooms were spacious, and the mattresses were very comfortable. Breakfast was good and offered a nice start to the day. We would consider staying here again, but probably not during very hot weather (see comments below).

The hotel does not have air conditioning, and the elevator appears to be unavailable when reception is closed. Unfortunately, we visited during an extreme heatwave, with temperatures reaching around 40°C in the area. When we arrived in the late afternoon, the main entrance was locked because reception operates only during limited hours. After some initial confusion, we found the access code and room information in the Booking.com app and used a translation app to understand the welcome instructions, which were provided in German. One of our rooms was located on the top floor directly beneath the roof. Because the elevator was unavailable, I had to carry heavy luggage up to the third floor. The room was extremely hot, and despite keeping both the window and the room door open throughout the night, it remained difficult to sleep. We were also unable to reach the hotel using the phone number listed in the Booking.com app. Later, we discovered that the correct contact number was displayed on the hotel's entrance door outside the building. It should be listed in the welcoming letter directly. What disappointed us most was the lack of empathy. The hotel was nearly empty, yet we were assigned a room on the hottest floor of the building. Under these exceptional weather conditions, offering a lower-floor room and providing a simple fan would have significantly improved our stay and demonstrated greater consideration for guests' comfort. The EV charger in front of the hotel was out of service. Fortunately, there was a working DC charger at the nearby supermarket. Overall, the hotel is clean, comfortable, and well located, but the lack of air conditioning and elevator can become a serious issue during a summer heatwave.