تعامل موظفين حمل الحقائب متعاونون . وموظف الاستقبال فاروق غير الغرفه للأفضل

موظف عربي في مناوبة الظهر كذب على انه سيغير الغرفه لانها بعيده ولم يتم تغيير الغرفه . وعود كاذبه لاتصلح في الفنادق

NOISY ,, we made check in we was surprised there is no towels in the bathroom too much noise in the corridors

NOISY NON COMFERTABLE ,, we made check in we was surprised there is no towels in the bathroom too much noise in the corridors and dirty balcony and floor. bed sheets should be arranged well.

لم اكمل في الفندق اكثر من ساعتين. لم يكن مناسب نهائيا ولا انصح بالتعامل معهم. اول مرة في حياتي ومن كثر سفريات للداخل أو الخارج اسكن في فندق بهذا السوء

كل شي لم يعجبني في هذا الفندق

لا شي

كل شي

Jedina stvar koja je dobra u hotelu je bazen, koji se nalazi ispred.

ATTENTION Rezervisao sam sobu za tri osobe i PLATIO sobu za tri osobe, a kad smo dosli dobili smo sobu za 2 osobe, jednu flasicu vode, peškire nismo uopšte imali u sobi. Otišao sam na recepciju da im kažem da smo platili sobu za tri osobe, a da je soba koju su nam dali ustvari soba za dve osobe, kao i da u sobi nedostaju peskiri… Recepcioner mi je rekao da oni nemaju sobe za tri osobe, ali da će neko da nam donese treci krevet. Treci krevet smo čekali sat vremena i to iskustvo nikome ne bih pozeleo. Dušek je bio star i a posteljina koju su nam doneli je bila krvava i prljava. 5 puta sam morao da idem na recepciju da tražim novu posteljinu i sve je trajalo nekoliko sati, a taj hotel smo uzeli kako bi se odmorili izmedju dva leta i zahvaljujući tome sto se desilo, upropasten nam je odmor koji smo planirali da provedemo u tom hotelu. Druga stvar koja nam se desila jeste da je neko od radnika hotela ušao na našu Booking rezervaciju i uzeo sve moje podatke i poslao mi poruku na whatsapp. Tražili su da in pošaljem detalje moje bankovne kartice. Pristup mojoj rezervaciji ima samo hotel i Booking.com Za takve stvari neko treba da ide u zatvor, a niti sam od Booking.com dobio izvinjenje, niti iz hotela. Uredno su mi naplatili dvokrevetnu sobu, kao da je trokrevetna. Klasična prevara!!! I booked a room for three people and PAID for a room for three people, and when we arrived we got a room for 2 people, one bottle of water, there were no towels in the room at all. I went to the reception to tell them that we paid for a room for three people, and that the room they gave us was actually a room for two people, and that there were no towels in the room... The receptionist told me that they don't have rooms for three people, but that someone will bring us a third bed. We waited an hour for the third bed, and I wouldn't wish that experience on anyone. The mattress was old and the sheets they brought us were bloody and dirty.

Lovely and co-operative staff Clean and well organized room Delicious food

A bit far from the airport

Place

Not clean , bad service

I have arrived early like about 11 am, and I have paid 100 AED for earlier check in for one of the rooms. The receptionist checked the room in about 20 minutes and gave the key for one room. He had PROMISED to make the second one ready in two hours. I have waited at the lobby till 1:30 pm , after that I went to the same receptionist and he delayed to wait longer as he was upgrading the room. The manager by that time, came to me and she told that the room would be ready in 10 minutes. It was supposed to be at 2:00 pm maximum. So, I went to the reception again at 2:20 pm, and the second manager “Yousef” was there for easing the check in as well. He gave a choice for a studio which is located in another building. I couldn’t accept that as my family in this building and I would like to be with them. So, they gave a room in the 3rd floor far away of everything with a view of some trees that blocked the real view. After complaining, they have transferred me to the 1st floor to satisfy me at around 4:00 pm. I couldn’t feel that as I have been struggling all the afternoon with them and their process. :(

I called the reception many times they literally never pick up the phone not even once also when I needed help with my luggage I had to carry them until they saw me at the lobby they had to act that they wanted to help and carry my bags. There was two guys at the reception so there are no excuses for them which mean they were ignoring the residents calls. Bad experience never again in this hotel.

The spa was good.

Area location

Facilities and working hours

Room Gym Swimming pool Padel courts

Noise,, No soundproof Ac control Room Lightning

Nothing

Room is not clear , bed not clear and I found some insects in the room. While checking in they gave me a room and there was a guest inside that room. I lost 30 minutes while they prepare new room for me.

nothing

everything,the receptionist makes me stay long time plus there was no king bed he told me we will put the twin beds together I didn’t found anything done there was bad smell in the room

spacious room, good gym and staff were very helpful

if there was anything, there is not much in the immediate area outside the property- not an issue with place. on the other hand fairly close to airport (car journey) but quite quick