Royal Pedregal

Good location. Spacious rooms. All necessity items are provided (unlike in many other hotels). Staff are nice.

You can’t check in early. We arrived at 12 and they wanted to charge a fee for “early check-in”.

We have stayed at this hotel several times, and on this visit we noticed the effort to keep the property well maintained. Everything flowed smoothly from the moment we arrived, starting with the valet parking. The check-in process was a bit cumbersome, as it involved several documents and signatures and took longer than expected. A pre-check-in option would certainly make the arrival experience more convenient. Other than that, everything worked very well throughout our stay and through departure. I was particularly impressed when I requested the invoice at check-out: I was told it would be emailed to me, and it arrived in my inbox within five minutes. Overall, the service was efficient and the experience very pleasant.

The main issue during our stay was the in-room safe, which was not working because it had no power. We reported it and were told that someone would come to repair it. We followed up again, but unfortunately the issue was never resolved during our stay. This was particularly inconvenient because having a functioning safe is an important feature for guests who need to secure valuables and travel documents. Aside from this issue and the somewhat lengthy check-in process, we had no other significant concerns.

The room was very clean. The Wi-Fi wasn't very fast, but I was able to use it without any issues. The location was good because it was close to El Colegio de México, but it wasn't very convenient for getting to downtown.

It's inconvenient if you're going to downtown, which is the main tourist area. Other than that, there's nothing in particular.

Enormous bedroom junior suite, well planned hotel in a modern style, buffet breakfast was very good, in fact the breakfast is the hotel's only strong point.

When we checked in for 11 days and paid up front, the receptionist neglected to inform us the indoor pool was out of action, which it remained so until we left, one of the main criteria for selecting the hotel was it has an inddor pool. The soap in bathroom was extremely low grade, barely one star level, let alone 5 star. The toilet got blocked 3 times, in the end we used the toilet in the lobby to save having to call someone to clear it. The hotel has been overrun by progress, the road outside is now multi tiered and to leave and arrive you have to drive 2KM one way and then 2KM the other, whereupon you can wave at the hotel - extremely time consuming The towels in bathroom smelt stale and the stench of sewars coming through the plug hole was unpleasant In the gym - Towels were grudgingly handed out, absence of materials to clean equipment after use. The soap despeners in the showers were empty. There was an old pair of sock in locker 49 all the time we were there, indicating lack of attention to cleanliness. In fact the hotel is being run on a shoe string. Given the quality of soap, the water and the towels, it was no surprise that when we arrived home and took showers, the water was grey!! First time that has happened