Swiss Diamond Hotel & Spa

Ich hatte ein schönes und grosses Zimmer mit Balkon und Aussicht zum See. Das gesamte Personal war sehr freundlich und zuvorkommend. Es gibt einen direkten Zugang, um im See zu schwimmen. Das Bett war sehr bequem.

Spa

Poolbar etwas teuer mit 9 CHF pro cola, muss man aber nicht nutzen. Und wir hatten honey moon aber es gab nicht eine überraschung trotz ankündigung. Das wer echt schade. Das hotel war aber so toll das wir wieder kommen möchten, darum auch die trotzdem perfekte bewertung.

Location is amazing. Staff are fantastic. The restaurant is superb.

We asked for an iron however the hotel has an ironing service and therefore does not provide one. If you want your clothes to be ironed it’s an extra expense. I expected a 5 star hotel to be able to provide an iron.

The location was fantastic, the waiting staff at breakfast and dinner went out of their way to make sure we had a good experience

The reception told us no information at all We had dinner on two occasions at the restaurant the first time it was excellent The second time the food was tasteless and over priced for what we received The hotel promotes a panoramic restaurant on the 6th floor, yet it was closed our whole stay and also the bars they promote are only open when it’s bad weather! Nobody says this. There is also local discounts available throughout Lugano and the reception should have informed us of this and given us the discount card to use, which would have saved us 20-40%