Went for a family Wedding. Great Location overlooking the River. Staff were welcoming, parking good

Nothing

Nice room

Finding car park & delay in receiving evening meal in restaurant

Room was 1st class Food was very good Staff were friendly and helpful

Nothing

Very good and clean

Nothing all good

We liked the fact that it was central, had good parking and were dog friendly. Reception staff were very friendly and welcomed us - liked the dog bowl, bags and toy in our room.

Breakfast in the morning was a poor experience because we had our dog with us. We were pushed into a different room to everyone else and weren't offered any of the usual breakfast things you'd expect. Those without dogs had continental buffet, cereals, juices, teas/coffees etc. where we had a limited choice hot menu and no offer of drinks etc. Dinner in the evening was expensive for what it was and I had to send to pints back as they were absolutely awful - avoid the draft ales.

The location was great, right in the town centre with access to all the shops. Breakfast was freshly cooked to order and was tasty. The room was clean. Receptionist was very helpful. The entertainment in the evening was unexpected and a real treat.

The car park was not big enough to accommodate the number of guests - we arrived at 3pm and it was already full. The alternative was a pay and display a short walk away which was fine, but if the hotel advertises free on-site parking then that’s what you expect to get. Our room was on 3rd floor with no lift so if you have reduced mobility this would be an issue. Our room was very small. Considering the price we would have expected something a little more comfortable. There was barely 30cm at the end of the bed to get past which wasn’t the best experience. TV very small with no HDMI port so unable to hook up our laptop and relax with Netflix and we’d hoped to. One member of bar staff was storming around in a mood which was uncomfortable to watch. He slammed in and out of the kitchens several times which was unprofessional in front of guests we felt.

I stayed in the Pilgrim suite which was a lovely surprise, and added a touch of luxury to my stay. I was late for breakfast, but was still welcomed and offered a cooked breakfast. The information supplied via email about car parking was very useful-thank you! All the staff were lovely, friendly and very helpful, one helped me get a taxi to the wedding venue

I didn't like having to look for the reception staff, and when I arrived back at the hotel after the wedding I was outside for a while before anyone heard my knocks and let me in! But everyone was friendly and helpful.

The hotel was central to all local amenities. I particularly liked receiving information on our stay before our arrival date. This included an on line fast check in. The rooms were clean and comfy. The hotel was dog friendly.There was a restaurant and bar on site. The food and wine was superb.Beautifully cooked and presented.A good selection of dishes and wines at a reasonable price. At the weekend there was entrainment. All the staff were very friendly and took time to talk to us and make a fuss of our dogs. Nothing was too much trouble for them.We will certainly be going back.

I couldn’t fault the hotel.