Upon arrival in our room we were struck by the lack cleanliness of the floor. We were given a big room that wasn’t inviting at all with a view on the restaurants roof. The wifi wasn’t working which was very inconvenient since my colleague and I needed to work. Fortunately, the receptionist went out of his way to find a solution. The problem isn’t the staff, the problem is the hotel. I’m wondering how can such a hotel can have three stars. We paid a total of 86 dollars which was totally overpriced. The room was worth half that price. I do not recommend this hotel.

The location

Wifi, bed, elevator, breakfast,

Excellent customer service. Great food and bar.

Good for a night

The location is great since you are walking distance to shops, and main tourist icons. Staff was polite and willing to help. They kept our bags in a safe room while we went to do some shopping.

As soon we arrived we were told that the hotel was diverting people to a newer hotel across the road. This new hotel had a lift only for 2 people with a couple of bags. The room had downlights missing, the toilet was tiny and once the shower was on, everything would get wet. Breakfast was a bit disappointing. Even though we were on the sixth floor, we could hear some sort of engine, apparently coming up from some of the renovation areas on the same building.

Elevators

location

breakfast very poor

Availability of employees to fulfill orders. The location and cleaning were nice

There wasn´t a heating bedroom adjustment. It was very hot when on and cold when off. There wasn´t glasses in the bedroom to drink water

NO CLEAN TOWELS. EVEN GOT INTO AN ARGUMENT WITH THE ATTENDANT AT THE LOBBY. HE REFUSED TO GIVE US CLEAN TOWELS UNTIL WE THREATENED TO CALL THE POLICE.

BAD BAD BAD SERVICE.

The employers treatment

Bad internet connection

Bit noisy as the room was facing the street.

The location and the facilities in general.

The noise. The room is on the side of the avenue so it was very noisy. The jacuzzi in the room didn’t work.

Location and staff

Breakfast was extremely basic and not so tasty, wifi never worked, AC did humidity stains in the wall and the elevator did not work a day