Hotel Barranquilla Plaza

Everything

NA

Very professional and exceptional service Specially Orlando of the management team Very secure Excellent breakfast Very clean room and all around property

N/a

Staff friendly and bed comfy

All good

Room size was good for family of 3. The shadiness of the pool was good for not getting burnt. The breakfast selection was very good, especially the made to order omelettes. The older doorman was very helpful in organising a taxi that didn't try and rip us off on new years day. The bed was very comfy. The bar staff were friendly.

The gym doesn't exist any more, despite being advertised. The second swimming pool was out of action throughout our stay. It took 90 minutes to get a towel for the remaining pool on one of the days we were there - causing many people to complain, and we needed to get dry and back to our room to check out. The check-in staff were inefficient and disinterested. The room had a smell of waste water that did not go away despite open window or air-con.The payment method was complex and looked like a scam, especially as the message through booking.com didn't align with the direct messages we got from contacting the hotel directly.