Hotel du Vin Henley

Staff, hotel location, interior of the hotel were very high notch…staff was exceptionally warm. Thanks for a great hospitality.

There was no elevator. Rest all is very good

very beautiful indoor and outdoor, very nicely decorated and well equipped room. breakfast was very good too

Most important: the windows did not open! the AC worked ok but not being able to ventilate the room is very bad! Told the management .Very easy to change this, as the old windows are still there. Also: If you come with a car, you can not even stop at the entrance shortly to unload. I payed for a space in the private garage. This worked fine. And there would have been enough space in front of the garage to shortly unload the car even if the garage is full. But there should be information about this and easy to do.

Comfortable room and location

Wasn’t aware that their car park was charged per day . It was tight to park in the spaces.

Nice building and centrally located close to the river

Even if I booked for three person two adults and one children and they knew being eleven at out arrival they asked a charge for the third bed. It makes no sense charge directly the rate showed, otherwise seems no sense. It is an attitude of low cost planes for a high priced hotel. Really something that pisses off customer. I wonder where the children should sleep if I did not paid the surcharge. And once again the presence and the age of the children was declared since the beginning