Staff were very helpful. When we first arrived our room had no wifi signal. I went to reception to enquire and they very kindly gave us a different room. Unfortunately the new room was very dark, the balcony area was shadowed by the stairwell of the neighbouring building, so natural light came in. But other than that, the room was really quite nice and affordable.

A comfortable spacious room, lovely staff, very close to bus station & great value for money in the old town.

Lots of mosquitos hovering around the outside of our door.

perfect location for the bus terminal, lovely staff, so clean

it was very clean and well presented. the room was a good size and the bed was comfortable. the staff are very nice and helpful.

some electrical issues during our stay and the shower splashes the floor a lot.

friendly staff

TOO MUCH Mosquito, we can not sleep at all. Not very clean

room very spacious and clean

considering the rate, everything was above expectations

This could be a good place but it lets itself down with its poor attitude & service standards (see don't likes). The rooms are very comfortable, clean and spacious. The location is pretty good. In general it's good value, the reception staff are pleasant but I suspect they're let down by poor management. If they could get their act together I'd consider staying again.

1. I messaged ahead to let them know I'd arrive soon after check in opened and received a reply confirming fine they were expecting me. On arrival (half hr after check in opened) the room wasn't ready and I had to wait another 1.5hrs. 2. As I went out on the 1st morning the electrics in my room failed. I let them know by 9.30 they said they'd get an electrician. I returned after breakfast & there was indeed someone working on it. But I came back again at 16.00 for a siesta to be told it wasn't fixed. Apparently "bad electrician". I asked what they were going to do about it and a call was made for another electrician. I offered to move room because I needed to get ready for later. "Hostel full". Lub Sbuy have 2 other hotels in Phuket, they didn't even think of moving me elsewhere. I told them this isn't good enough & they had the cheek to say I could check out but with no suggestion of any refund. Anyway the new electrician arrived while I waited to regain use of my room. Eventually at 17.30 it was fixed. In total I had denial of use of the room for 10 of the 30 hrs I was there. Again no recognition of any sort of responsibility towards a customer or hint of any refund. I don't like giving bad reviews and will overlook minor shortcomings but Fawlty Towers comes to mind.

location, price,staff and room size

room 202 Internet was intermittent and show was only Luke warm however still great value for money

Staff, clean room with A/C, private bathroom, good bed, price. Close to the bus station.

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price is good (low) for a room with windows.

the room. no windows, noisy, no fresh air. the electricity box exploded waking up the entire building.

room 201, good value for the money, great staff and location was excellent

Room 201, we were the first customers (1st March) and can only assume they didn’t do a check list of the rooms, so we had….. No tv no bin no shampoo no toilet roll Leaking tap, told the staff on the first day that we arrived, but still leaking when we left, 2 days later but saying that the hotel is still great value for money.