the only positive aspect was the working air conditioner. the beds were confortable, but the sheets were dirty.

the jacuzzi had no hot water. we stayed for 4 days and 3 nights and never received a cleaning service and new towels. The room smelled like pee. People from the front desk were rude. They did not give us an option to stay longer after the check out and we had no place to shower after going to the beach on the last day. We had to shower in the swimming pool shower, public and open space. The breakfast was showing as included in the package and it wasn't. they overprice for the breakfast. there were no place to keep our bags from the time we got there to the check in time. (our bags stayed on the floor behind the front desk - exposed) the distance from the hotel to the center of the city and to the beach was not what we expected. (we had to use uber for everything) the TV had only 3 channels (bad joke). Seriously?! 3?! surreal! So far the worst hotel ever!!!!

the location and the staff

I paid for a water $R 15 and we have to changed the room because the first one smelled weird

very friendly staff when I arrived. hotel is clean and simple. room was functional and clean. very good price for the quality.

back windows in the room gives on a very dirty backyard (moisture, ants, etc)

Great breakfast no complaints. Variety of food options. Quiet location, within walking distance to the center and Rua das Pedras where plenty of restaurants catering to tourists located. The hotel offers free shuttle on schedule to beaches, Praia Brava seemed to be best beach option in the area , wide beach and calm at the time we were there, umbrellas for rent, other tourists preferred the beach over others in the area. Modern hotel, rooms simple with few decorations but clean and bathroom shower all working, good WIFI. Pool smaller than appeared in photos but was fine. Friendly staff, helpful, parking available and security not an issue.

No real complaints, stairs perhaps to room were without a landing so a little tricky stepping outside the door without landing (trip hazard perhaps). Otherwise was good stay.

Absolutely nothing.

There is no way to quickly summarise the awful experience we had with the whole Latitud Hoteles group of hotels. While dealing with the staff, we experienced lies, extortion, cowardice, and overall just had the worst customer experience I've received in my life to date. The room we got in the end suffered badly from mold also which forced us to abruptly shorten our stay during the new year's celebrations. Just do yourself a favour and book any other hotel or pousada in Buzios and stay away from the Latitud Hoteles group.

Excelente recomendable

Location

Bad experience overall... I've travelled with young family and after staying there for 4 nights, I would not give a single star to this place. The room, facilities and pool were just OK. The reception staff were very rude and unprofessional. My wife has lactose intolerance and asked for scrambled eggs without milk, but the kitchen staff said it was against "company policy" and did not make it. The breakfast was so bad that we decided not having breakfast there. Please go somewhere else if you want minimum comfort and decent service.

Super friendly and helpful personel, nice ambiente

A lot of breakfast options, nearby beach and a lot of stores… friendly staffs

Pool was dirty and check in should be little more flexible.

Recepção do.check in

Everything7

Everything was excellent !

O visual do local, a piscina e o café da manhã.

O horário do check out, muito cedo.