Staff was friendly

The location over the hill is beautiful to enjoy for sightseeing. However, you might struggle to find transport if you don't have a car or a bike unless you always rely on the one at the lobby.

The Staff, the hospitality, and the Environment

N/A

The overall facility.... The hospitality, the environment, the staff members and breakfast options

N/A

location

manager at that place, lacks respect, customer service skills and people skills. will not listen at all, he will rudely interrupt you, shout over your, hang off phone on you. Absolutely needs some strong training! makes no attempt to listen or show respect

The staff is very helpful, nice and professional. The location is beautiful, with a great view on Freetown, seafront, and an amazing swimming pool. The food is good.

All good.

I liked the food

The room I was booked was poor in facilities no kettle provided even when I asked for it. The door rail fell of the wall while I was sleeping

Great views from the hotel and the Hotel Manager remembers me from a previous visit.

Nothing.

Breakfast was excellent and staff very friendly. Also the internet was exceptionally good.

I had mosquito bites, and no kettle in the room for hot drinks.

The food we ordered to our room was wrong so didn’t eat it

Hotel is nicely situated overlooking Freetown. It has a nice large pool and a good gym. The restaurant had really good food (the shrimp thermidor was delicious) The restaurant setting is also very nice

One of the restaurant waitresses could be more personable and engaging (the one with the long hair)

LOTS OF VARIETY

THE ROAD TO THE PROPERTY. POS COULD NOT READ MY VISA CARD.

Amazing views from the terrace, very comfortable and clean rooms. Great pool and sunbathing space. Super great gym! We had breakfast included in the room price, which was completely worth the money! For the rest of the meals, reasonable prices.

Card payments get charged an extra 3% -which is not stated in either the booking confirmation or the website.

Excellent choices.Need more variety in fruits i.e mangoes etc

Need facilities for topping up phone cards.

The pool was fantastic Lovely food and cocktails

In the weekend a lot of loudly children, no bottle opener in the room.

. The staffs were exceptionally good.. Their hospitality was impeccable 👌. They listened and were very eager to solve your problems. The manager Mr Ararat was great and very professional.. Mr Abou was excellent, infact it was his day off on the day I was leaving the hotel.. I wanted to thank him personally for his kindness...I regret not seeing him before I left . Apart from the staff, the hotel environment was beautiful. The view was great. Not forgetting the food st the restaurant including breakfast..Generally, it was a great experience for me and i would gladly recommend the hotel to anyone and I will obviously return if necessary and i would say it was good value for money 💰

The staff, hotel environment, food and the general vibe was positive