Excellent Location

some rooms a bit noisy

location and helpful staff

noisy room above the bar breakfast was rather bare double bed against the wall was uncomfortable

location well appointed family unit with a great view friendly, helpful staff

beds weren’t great and could use an update as the bunk beds were very squeaky

location

not very clean

Near the center of mount buller staff in front desk is fabulous The room is warm

Breakfast is limited choices, also the facility of oven and microwave is shared among all rooms

Location and good value

location

terribly noisy at night, loud music until 1am. loud drink people in the building late at night. not the place to stay when travelling with family

Location to the village was fantastic. Breakfast was satisfying, don’t need anymore. Restaurant was excellent but ran out of some dishes.

The ski shop, I lost a day of ski pass as my skis broke. My children’s skis broke. The buller help centre said to throw them in the bin . They cost $5 from an OP shop. When I actually got Danny’s assistances he threw them looking at me like I did ll should not complain! His only way of compensation was to off a free day hire 2023.! Possibly won’t get there 2023... $400 and nothing but problems w boots & skis. All too old and broken.

location is fabulous and the ski hire on site a bonus

the room we stayed in was very dirty . there was mould in the shower and did not look like it had been cleaned for weeks.

I like the complimentary cereal and toast in the morning. It was a good opportunity to discuss with other guests how p!ssed off we were that we had no sleep.

Unable to rent skis from Alpine. The Ski rent was never open even at times it was meant to be. Know one tending to Reception desk even during its opening hours.

Affordable family accommodation close to the snow. Breakfast included, other guests and staff friendly

Not clean. Half eaten toast under bed. Mould in Shower. Needs new linen on beds and a general update all round.

I have stayed here before but this time time it was a bit different. Location and facilities like pool, kids room & spa are great but other things that goes with it specially services, cleanliness, comfort, friendliness, & CUSTOMER SERVICES were not even 5%.

Poor service with the receptionist being very unfriendly and aggressive. We were 7 families arriving at different days and at different times. With one of the family they requested for early check-in and the room got empty in the morning but because of the nature of the staff and specially the receiptionist they gave the room after 4PM. She purposely waited for the 4PM check-in times. The toilets, doors and services had many problems as they didn't work. I would never be staying at this place again. This was the 3rd time but not what I had experienced the first two times.

Location great. Cute rooms. Loved having a swim and spa after swimming. Ski hire guys were awesome.

Just a bit noisy from bar downstairs

Good location, bar and restaurant facilities

Check in isn't until 4pm, bfast didn't open on time, taps were broken in room, shower screen had cracks on it, didn't look like room had been cleaned between stays.

Location Warm rooms Heating

Poor staff service in general. Breakfast not open on time, and not stocked with food, and not clean. Reception shop not staffed often & not stocked with much food. Rooms very old & need updating. Pool didn't look clean, and looked outdated.

The location is close to town centre.

This accommodation is basically a huge party hostel crossed with a uni dorm room. Loud music till 3am, staff were too hungover on the Saturday (17/09/22) morning to open the restaurant for breakfast which was meant to be included. It was meant to open at 8am, but we ended up l waiting until 8:45am for it to open, before giving up and getting breakfast at another venue (despite it being included in my booking). Was quite disappointing. The common rooms weren’t clean, and the place was like a uni dorm room.

Location is the only plus

Breakfast was simple, crockery for breakfast was dirty. There were not not many guests since it is shoulder season, but It was clearly short staff, we didn't get enough bread one morning and there was no hot water for hot drink. The beds were squeaky, bad if you are light sleeper. They should disclaim that their pub blast very loud music until midnight when selling family room, this place is not suitable for family!