I like the beach and pool the food could be better everyday it’s the same type of food

The bathroom is not clean no soap holder mold in the bathroom we had to switch room because the whole place was flooded with water. I had to speak with the general manager for the front desk to change the room right away we have to take up our suitcases so the wouldn’t get wet. We were going out on tour that morning we couldn’t even take a shower.

all

nothing

Beautiful Resort, Beautiful Beach, nice people and near everything. There was buffet style meals which was good most times

I only had one small issue with not having enough towels but other than that it was really nice and I would go back again

There was a variety of great activities and entertainment. I liked the all inclusive food. I just hoped to eat some Jamaican patties!

It was comfortable, not over crowded and very inviting.

The location is great. It’s prime real estate. Every room has an ocean view except room 1330 has a view of a roof and then the ocean.

I didn’t like how difficult it is to contact booking.com to help me resolve my issues. I don’t like that booking.com quotes me a Canadian price in their Canadian site but then charges me in American currency plus increases the amount. Booking.com charged me in advance when their email stated the hotel would charge me onsite. I requested a full refund and I’m getting the run around from both booking.com and Decameron Cornwall resort. Booking.com rates this resort as 7.2 and it’s far from it! The hotel is not being maintained, it needs a lot of repairs. It’s filthy; there is lime build up on the facets, shower heads and the shower floor, it’s gross. The food on the Cornwall side is not being kept warm. The Cornwall section is understaffed and the staff is overworked and MISERABLE. The WORST customer service ever experienced! Most of the staff are rude, unprofessional and combative, especially the women! They treat the Black guests like 2nd class citizens and the staff themselves are predominantly Black. I would NEVER recommend this resort and I would be shocked if it’s still open in a year operating at this rate and under the current management.

Property was good for the price

The staff couldn’t make decisions(restricted to rules). Needed management involved. Food was average.

location is good. of all the staff i interacted with, only two were nice and helpful buffet wasn't bad, ive had worst

Arrival: let me start off by saying.... the communication is very poor. the lady at the gate was extremely rude. Rooms weren't ready. when rooms became available we were just handed the keys (keys, not key card but keys) no information on anything! its like they just expected you to know how the place is run. Facilities. The bathroom had no door. just a shower curtain. Amenities were not enough for the occupants in the room. had an ironing board with no iron( was later advised its based on "availability") (thats crazy) no working safe. shower leaked water all over the bathroom. A/C was very loud TV glitches and changes channels on its own paper napkins paper cups chair cushions are dirty and stained they run out of plates they run out of ice At the snack bar, they are always out of something Upon arrival we were checked in by manager JONAS. The whole purpose for this trip was to celebrate a birthday, i asked if i could make a reservation for one of the onsite restaurants i was told reservations are taken at 9 am. the restaurant i wanted to go to was on the sister property. i went the next Morning(saturday), i was told they were full. the lady at the front desk advised me reservations go fast so i need to come earlier tomorrow. i explained that I would be checking out by then, she said it was no problem. sunday rolls around, i head over to make the reservations. time to check out. the bands are immediately cut from our hands, again we are told we can stay and swim and eat. we get our stuff from the room and decide to wait for our 6:30 res. Jonas sees us, asked if drove or we are waiting on a driver, we said the latter. my mom asks if its an issue, he says yes! we should have left, we explained what we were told. he says that misinformation, we say Ok, we are gonna leave, before we get the chance to, he calls security on us! Embarrassing! I understand you gotta do your job, but communicate and treat people with respect!

The breakfast was good

I didnt like one of the server at the grill bar she didn't have any customer service 😕 the bathroom door couldn't close so the bathroom is always getting wet after a shower