Botum Palace Hotel

Great location, comfortable and clean!

Nothing

It's a well equipped apartment with a separate living room, including a sofa and dinner table. Very spacious bedroom and toilet. Kettle and fridge, so perfect for longer stays. Super nice staff, very good location at walking distance to Bassac lane area and Independence monument. I willl definitely come back

Not that I didn't like it, but it was a bit difficult to find the place because it's in an alley, but the area is really safe and well located

Die Zimmer waren geräumig und sehr sauber, die Klimaanlage sehr angenehm. Die Lage war für uns super, sehr zentral und mitten im kambodschanischen Leben, keine Hochglanz-Touristen-Gegend. Wir hatten keine Probleme, das Hotel zu finden und fanden die Gasse, in der der Eingang liegt, zwar nicht besonders schön aber auch nicht beängstigend. Die Menschen, die dort leben, waren sehr nett. Direkt vor dem Hotel sind viele Straßenküchen, wir haben dort sehr lecker und preiswert gegessen. Auch ein Supermarkt ist nur wenige Meter entfernt. Besonders hervorheben möchten wir das sehr freundliche und hilfsbereite Hotelpersonal.

Da die Fenster nur einfach verglast sind und nicht vollkommen dicht, hört man die Geräusche der Straße. Aber das muss man in einer Großstadt akzeptieren.

The morning staff was helpful and quick to solve problems. Location, although not in the best area, is good. Room was quiet and big, and they put free water every morning.

I had lots of issues the first night, including a mouse (!!!) in my room, which prevented me from sleeping as it was constantly coming out to try to find food. The staff was quick to change my room the next morning and resolve other issues that I was asked not to mention here. The afternoon/ evening staff is a bit odd and unhelpful to be honest (in line with what I had read in previous reviews) so if you need help, I suggest you wait morning time (nice manager and a girl working mornings). The bedrooms have kitchen areas with table, counter and sink but absolutely no cutlery or anything so you can't really use any of it apart from the fridge; it would be easy to add cutlery and a couple of plates in each room.... blinds are not blackout so bring an eye mask.