A dimensão do quarto, a limpeza a simpatia e competência dos funcionários. Ótimo pequeno almoço.

Insuficiente numero de carregadores elétricos para automóvel. O SPA estava em manutenção.

The staff of the hotel were great, providing all details and solving our requests. It's ideal to stay with family, we got 2 big rooms for 4 + 1 baby and in the room was the mini-bar inclusive and other special offerts related with the kind of room. The lake was ideal to do some kayak with childrem and observe the nature. There're also a train that leave you in the beach if you want (10AM and 2PM).

NA

Top Unterkunft super freundliches Personal!

Wartezeiten beim Abendessen

Breakfast was extensive and high quality

We were not able to take our 9month child to the spa area.

Son architecture, la décoration faite avec goût, sa propreté et le personnel d’une gentillesse exceptionnelle

Je suis pas fan des gros hôtels mais celui-ci était raffiné et d’une calme !!!👍🏻👍🏻

La situation près de la mer, le personnel accueillant pro et toujours au dessus des attentes La rénovation est vraiment de bon goût

Plus de disponibilité pour les soins au spa ce serait génial mais honnêtement tout était parfait

As instalações, carregamentos disponíveis para veículos elétricos

Garagem muito apertada para entrar e sair

Everything was exceptional. Spacious and comfortable rooms. Dinner & Breakfast were really good, both in terms of options and taste. We were in January, and were pleasantly surprised to find one of their outdoor pool having warm water; wasted no time jumping into it. Very warm reception. They even accommodated my request to surprise my wife on her birthday with a cake and champagne, that was a very nice gesture. Overall a very memorable stay.

Great staff, fantastic facilities

N/a

Very friendly and efficient staff Particular attention ( birthday cake )

Gesamtanlage, besonders der gepflegte, weitläufige Garten mit See, ist sehr ansprechend und großzügig gestaltet. Die Nähe zum Ort Vilamoura ermöglicht Besuch ohne Auto. Das Personal war sehr freundlich und zuvorkommend. Positiv: kostenlose Parkgarage, geheizter Außenpool, Nähe zum Strand, ruhige Lage, schöne Zimmer mit genügend Stauraum, reichhaltige Auswahl beim Frühstücks- und Abendbuffet mit frisch zubereiteten Speisen, Reservierung im Wellnessbereich verhindert Überfüllung und garantiert genügend Platz

An Silvester waren trotz gebuchter und im Voraus bezahlter Halbpension nur entweder die Teilnahme am Silvester-Gala-Dinner (Aufpreis 230 Euro pro Person) oder am Silvester-Buffet (Aufpreis 80 Euro pro Person) möglich. Sonst gab es nur eine Vergütung der Halbpension (50 Euro für 2 Personen) und kein Abendessen. (Das ist uns an Silvester noch in keinem 4- oder 5-Stern-Hotel passiert. Es gab immer eine Essensalternative.) Keine Trennung von Paaren ohne Kinder von Familien mit (kleinen) Kindern beim Essen: Das ist wegen des Geräuschpegels in einem 5-Stern-Hotel unbedingt notwendig! Beim Frühstücksbuffet fehlte die Kühlung von Schinken und Käse, die sahen nicht sehr gut (angetrocknet) aus. Das sehr übersichtliche 3-Gänge-Menü im Restaurant Topos ist bei Halbpension in dieser Form keine Alternative zum Abendbuffet, das am letzten Tag wegen geringerer Belegung nicht mehr angeboten wurde. Die Weine und Getränke sind teuer, für 6-Euro-Weine zahlt man zwischen 30 und 40 Euro, der Aperol Sprizz für 12 Euro war sehr "dünn". Auf den Tischen fehlen Tischtücher oder Stoffsets und Stoffservietten, beim Buffet gab es nur Papiersets, im Restaurant Topos gar keine Unterlage. Im Wellnessbereich funktionierten 2 von 3 Saunen/Dampfbad nicht. Das Jacuzzi ist eine Fehlkonstruktion, schlecht zum Sitzen oder Liegen, Mosaikfliesen fallen überall ab. Manchmal fehlten nach der Zimmerreinigung Handtücher oder Bademantel und mussten extra angefordert werden.

Stunning resort, amazing location by the marina and lots of space. I visited out of season so it was quiet but I imagine even in the summer it doesn’t feel too crowded. Rooms very luxurious, breakfast lovely and fresh. Arrangement of the bedroom- having the toilet separate to the bathroom is a genius idea.

Diffuser smell in reception was quite strong, and it would be good to note which water in the rooms is complimentary vs which is paid for. The water spa had quite a few jets that didn’t work, as well as one of the steam rooms which was rather disappointing. It’s also a bit of a walk from inside the hotel to the beach or marina itself- simply because the grounds are so vast. Not a negative just good to know!

Fab location. Lovely staff and facilities.

Parts a little bit outdated. The drinks and very expensive.

Location, building & grounds well designed. Good access to beach, golf courses & marina . Very comfortable pool loungers. Lovely interior furnishings

No Adult only zones were clearly marked . This would would have been appreciated. Breakfast on 1/9/23 was very noisy & uncomfortable. Families are also more comfortable away from adult couples in a family zone .

The rooms were very modern and the bar area was very relaxing and nicely furnished. The cocktails on offer were excellent. Breakfast was also very good. Staff were excellent and really did everything to make our stay memorable and enjoyable.

The coffee at breakfast wasn't up to the standard of a 5 star hotel, but that's being picky. There was a queue to go into the breakfast room after 9am in the morning, but we were there during a busy period.

Very clean lots of amenities.very close to the marina.

Breakfast: - Wide variety of things to choose from. Fresh, hot, cold. It all was there and delicious. Room: - Nice setup. - Comfy bed even though it was two twins pushed together. - Toilet was nice and had a bidet. - Big tub. Pools: - Were nice enough. Restaurant on the beach: - Food and drinks that actually arrived to our table were delicious. Had one guy there that did help us with our order, but only after it had gone quite wrong. Restrooms by lobby bar: - Ran out of room in the negative text section, was using toilets on way to breakfast at 8.30am and toilets weren't clean in two of the stalls. Only did this one day, so can't be sure if one off or recurring, but still disappointing.

Room: - Flooring in room uncomfortable to walk on. - Complimentary wine bottle wouldn't open and cork fell apart without us getting any wine out of it. - Squeaky doors to wardrobe space - was introduced to the room by a front desk attendant and was shown the mini bar and fridge behind one of the wardrobe doors and it emitted a painfully loud squeak that she even winced at but never bothered to try and fix it. - There's no shower head in bath tub, so you need to get out of the tub and move to the shower to rinse off. Pools: - Not deeper than 4 feet. - Sandy beach pool is only sand to about 2 feet deep, then changes to a rather rough pool bottom that I ended up wearing flip flops while in the pool because it hurt my feet that much from the pool bottoms (all three had this same issue) - The hotel itself wasn't compliant with their own pool policy (no toys or floats) so couldn't enjoy any of the pools without floats and children's toys being thrown at you or bumping into you. Service: - English speaking staff was intermittent at best. Advice: bring your phone and google translate with you just to ask for some ice water in 36 degree heat and not have it show up. - Prepare to ask multiple times for the same thing from different people because they tend to not deliver. This occurred at check-in, breakfast, and poolside, but also at one of the hotel restaurants (the one on the beach). Restaurant on the beach: - Painfully expensive for what you get, if you manage to get all of the food you ordered delivered to you. - Again, English speakers here was a bit of a miss, didn't get our starter, finally got our main 1.5 hours into the dinner, asked where our starter was and they concluded the starter order was never entered in their system and asked us if we wanted it alongside our meal, or after it. No sign of original staff member after this until we asked someone else to give us our bill so we could escape and go somewhere else entirely.

Food and staff

The pool

We traveled as a group of 5 friends, two couples and myself. We all booked the same category and paid the same price for the rooms except for them as couples they shared a room while I had my own I was given a horrible room which was next to the kids area, while my other friends were given different categories, which had bigger space, balcony, and one of them even was a suite. I informed the hotel that we are paid the same price and I was expecting to get a similar category. However, they told me they are out of rooms. This made my experience unpleasant.  This is of course, including  a low level of cleaning, where the housekeeping did not even remove the trash and give me plastic bags to put my own trash. Furthermore, there were many moths in the room. The only reason I could find for such treatment was the discrimination based on the passport as I had as different passport than the other two couple. 

Location, rooms, Staff

Every night one has difficulties in sleeping in a quiet environment (but promoted as such !) because there is this disco/ restaurant with absurd loud music until the very early morning hours. Makes no sense. So, for those who wish to have a relaxing vacation this is not a recommendable hotel / resort to stay in.

First class service, rooms spotless and grounds superb. Has a nice laid back feel.

Lack of sunbeds during the day

5* service and facilities

Everything was top class

The whole property is beautiful, really well kept, fully a 5 star experience. Had no issues getting beds at pool, staff all so helpful, service excellent, great selection at breakfast, location perfect to walk into the Marina for dinner. We got engaged on the grounds during this stay so it will forever be special to us!

I honestly couldn’t fault it.

Staff very attentive, good quality food. Location and hotel grounds excellent

Hard to get sunbeds together in peak season unless you got up early and placed a towel and personal belongings in beds. Usually visit in early June and this is not a problem.

Outside facilities including garden and pools.

Pools are too crowded. Rooms need upgrade in furniture, bathrooms, USB connections, tvs.

Spacious and high quality furnishings . Large beds and rooms

Poor management of sun beds. People reserving prior to 8 am and disappearing until lunch time . Parents with small children have booked one room but take up 4 sun beds. Housekeeping - came back 4/30 - 5pm and on several occasions couldn’t get ready to go out as housekeeping still cleaning the room .

All

Nil