The rooms was very clean, spacious , good for a family of 4.We found new washed bedsheet on each room.For us is comfortable .The kitchen is good , basic utensils are there, if they can put an orange squeezer would be perfect , I love orange juice for breakfast , there is a fridge , dishwasher and closet. The location is very nice it is so close to Bergheim village timbered houses . the staff are helpful 👍 parking is good.

Nothing

Location is nice

We arrived at the hotel and we found out that there was no hand soap or shampoo and no towels. I called and the director brought me the towels ( charged 10€/set on top). Then when I asked about any hand soap she told me that they do not provide. I explained her that even restaurants or bars or the worst night club tmust have at least some hand soap or provide a small soap bar when they have toilet in their premises. She replied that they do not provide and the only option is for her to search leftovers of previous customers. I explained her that this is honestly a disappointment and that I have brought my own shampoo but it is not a hand soap the she replied with full irony that I can use my shampoo to wash my hands. I restated that it is not acceptable for a hotel to operate like this and even in Airbnb you can find some soap. Then the director replied, "we are not a hotel, we are a residence". I am wondering how is it possible for a residence to have a reception and more that 30 apartments. Nevertheless, I asked her to pay immediately for the stay and the towels but she reassured me that I can pay the next day. But the next day at 9.45am they found it appropriate to knock my door while I was asleep, disturb me and wake me up just to tell me that I should go in the reception to pay. We found a complete uncovered mattress and uncovered pillows that we had to do ourselves and place protectors. The wardrobe was uncovered on the wall side so all the blankets were touching the wall and some were also on the wardrobe's floor which was the actual room floor without any cover. To make our stay even more unpleasant, when we arrived we received our key with a total of 4 pages of instructions. Among others, we had to place the mattress and pillow covers on a laundry basket at the reception, we had to turn off the fridge throw the garbage and we had to sweep the floor with a vacuum cleaner provided.

The size of the room is perfect for a couple or 2 persons. The location is good and the parking is convenient.

We could not get Internet access during our stay and even our own mobile connection was lost, so that we couldn't have internet at all.

Unclean, smelly rooms and location unfortunately with traffic from morning to late evening so we cannot enjoy our balcony or sleep with open windows

Location is close to city and kitchen staff helped us to stay at home

We didn’t expect much because of the negative reviews, but the place is great! Super well situated, the apartment was very spacious. The online check in saved us a ton of time! Overall, great value!!!

Location was good and balcony good size

Were given a pack of sheets and pillow covers and had to make up our own bed which was tiny. Pillows smelled musty. Kitchen badly equipped, not even a frying pan, no soap, sponges etc. Anything you wanted extra was payable Also 50 Euro for dog without prior warning