Everything! The staff was absolutely wonderful!

Just one tiny thing…the Booking.com list of amenities includes laundry services. It doesn’t, and of the three laundry mats in town, 2 or closed today (one permanently and one because it’s Saturday) and the one that’s open has broken self-service machines (one ate €10).

Breakfast was excellent

The staff were impossibly rude and arrogant. Such a let-down in what is otherwise a lovely place

Spacious comfortable room

We arrived soaking wet in the pouring rain. The host did not make us feel at all welcome. She was in the property very briefly then disappeared.

Nice building, spacious room and a well located options for a stop on the via Francigena. Decent breakfast

The garden was not well maintained and way smaller than expected looking at the pics. Check in was not very welcoming or helpful and a member of staff seemed to be having an erratic behaviour. Whatever the reason, possibly understandable, I had the impression that was causing a lot of trouble to other members of staff and was for me, as a solo traveller, somehow unsettling

Great location to explore the town of Gambassi Terme and great storage for our bicycles.

Nothing.

good breakfast

We looked forward to the hut tib and sauna, but unfortunately neither were operational and it seems like it hasn’t been for a while. The sound from above travelled right through the ceiling

Charming place - the village is like a postcard - lot of local charm and atmosphere 😄

I was given the suite which was lovely. Big bedroom, sitting room and bathroom. All very comfortable. Felt that this made it value for money. Good breakfast. Friendly and helpful staff.

Bathroom had antique bath and hand shower but no curtain on bath so felt I couldn't use shower. Bath is very deep and difficult to get out of. A few handrails would help but none installed.