location very clean and comfy

having to call to get a staff member

Location

Having half a curtain working.

Location was amazing Staff friendly

Bathroom was not very clean and lack toiletries for two people Sofa bed was so uncomfortable

Just what we needed

Nothing

Everything was OK - we ordered a balcony room and that is what we got. To be honest it was all a bit sad.

The carpet was loose with many ridges - it really needs to be re-laid or replaced. The door code entry is problematic when the phone contact isn't answered. We did arrive pre 2:00pm with a plan to park and find lunch but wasted 30 minutes trying to contact a person capable of approving parking etc. We do understand things have changed post COVID but if this is the future we will opt for accommodation with a genuine peopled reception.

Check in was smooth, everything was clean, breakfast was a nice bonus and bed was very comfortable.

The only thing we did not like too much was the sink that was chipped in the bathroom and the flaking paint in the shower. This did not reflect the same quality as the rest of the room and was a negative to the other facilities they offered. I know a bathroom is an expensive renovation but the one in the room we used is in need as it was the only negative.

Nice clean facilities and comfortable beds

It was so clean,comfortable and the breakfast bag was a nice surprise.

Nothing