the view is excellent and the bed was super comfy

there was only one facecloth and it wasn’t replaced daily. the coffee also wasn’t replaced daily

it was clean and good location

the light on the restroom

Beautiful vista overlooking lake.

Apart from the lake view from the balcony, nothing!

Let’s start with the location. If you’re looking for a hotel in the actual centre of the town, then this is not for you. The WiFi connection was so bad. They have a variety of them, but none of them are good enough. Not sure about the other rooms but mine was room 32 so I’m sure all rooms upstairs had the same issue. The shower was rubbish too. It’s one of those super cheap showers whereby the water comes out on the edges of the nozzle so showering was a nightmare. They had an electric kettle in the room and mugs but there weren’t coffee, so you’ll have to go downstairs at the little cafeteria to buy your coffee in the morning. And lastly, the entire experience doesn’t justify the price. Literally, this hotel charges more per night than Ibis Hotel, Comfort Inn, Holiday Inn and even Novotel - all in Mexico City, for services and facilities half of that of all the hotels that I’ve just mentioned. If you’re looking at having an overall great experience I’m Valle, I’d suggest you look for other alternatives before you pick this one.

the view

the stairs

amazing location only view worth to stay there

the View is amazing. the staff is very helpful and kind

maybe a bigger parking place

La vista era espectacular

La bañera sonaba mal

the location and the views

the noise and the beds

the place is great

They have sheets hanging to dry, there was a drunk guy who kept looking at us when we arrived, after asking the staff they said he was there a lot, he was latter hanging with the staff behind the front desk, he looked like the manager, really disgusting and not cool to see this guy staring at us. Also they charge 3% extra if you pay anything with your credit card (restaurant, the stay or anything), it would be nice if they say this in advance because the closest ATM is 20 min drive away, we were staying 2 nights for $4500, we didn’t wanted to pay 3% extra so we offered to give them $3500 and after going out we would pay the rest, they say no… Also the bathrooms around the hotel didn’t had toilet paper and there’s no phones around the hotel or in the rooms to contact front desk. So the place it’s nice, really good view but the staff, costumer service and drunk guys from the staff makes it disgusting.

Nice hotel at a fair price, the Most amazing lake view and super cozy even in the coldest winter days. This is the second time I stay here and I sill think it has one of the best price-quality relationships in Valle de Bravo where hotels tend to be overpriced.

My girlfriend is super picky and she didn’t like the hotel, so maybe if you are expecting a luxury resort you will be disappointed. The restaurant is super slow, but if you have the time the food was really good after the long wait.

The view

They didn't respect my reservation. They change the room of the reservation for a cheaper one and to justify this, they say in Booking platform the pictures are generic and no related with the room.

the view, service, food , spacious room , balcony

street noise , noise from the restaurant and the pool

La vista es hermosa

No nos dieron la cama King size que reservamos

I really love it! The Staff are amazing, the room is comfortable, the view is UNBELIEVABLE! The restaurant is amazing, the pizza is delicious same as drinks ✨ I'm sure that I'll Back 🤍