Crossroads Hostel Manila

Very gód location

Everything was fine

Cleanliness in the bathroom and rooms.

No receptionist is available not until 7am. If you have to travel and check out early, there's no option to speak to a receptionist to get the deposit money. There should be an option to refund the deposit the night prior to the check out, especially if your flight is during wee hours or early in the morning or come up with suitable options for travellers. Need to pay extra for lockers.

Good

The photos do not reflect the reality of the place, which is much more run-down. The breakfast also does not match the photos. The bathroom taps only work if you hold them (which makes it impossible to wash both hands at the same time or make a cup shape to wash your face, for example). The common area is unbearably hot. Although not the dirtiest place in the world, it wasn’t particularly clean either (I saw cockroaches during breakfast). The guests are 90% Filipino, and I encountered some with poor manners. The sockets are loose and make chargers fall out, and they’re the only ones in all of Asia where I needed a different adapter. On top of all this, the guy at reception was really, really bad. Issues with reception: • I booked well in advance and mentioned several times that I needed a lower bunk bed. Of course, when I arrived, I didn’t get one. I insisted again but without success. • I was not given a locker key unless I specifically asked for one. • When I asked if they had a plug adapter, he told me to go buy one. After I insisted, he found one in a drawer and lent it to me for the stay. • When I asked for a place to eat, he had no suggestion. • At all 4 breakfasts, I had to ask and wait for things to be restocked. Given that the breakfast is poor (bread and jam), area is small and right next to reception, I don’t think that’s acceptable. • On one of the mornings, I asked for more jam. They said yes, but 20 minutes later, when I followed up, they told me it was past breakfast time (even though I had asked well within the schedule). All in all, it's very bad. Worst place I've stayed on my trip so far, and I don't recommend it.