Location

A kettle and tea and coffee in the room would be nice. Take ear plugs as it can be a bit noisy.

Camas y almohadas confortables y la habitación grande, para ser un hotel de servicios básicos.

El desayuno es injustificadamente caro. El restoran tiene un menú muy pobre y es caro para lo que sirven.

A localização é excelente, um Ibis numa cidade maravilhosa. Funcionários amáveis!

Gostamos de tudo

Location is ok to explore Valparaiso

Noise, rude staff, they charged me as local resident adding 19% taxes in my booking even when I am checking in as a foreigner with a foreign ID and paying with an international card. In addition, the hotel is next to the 24h working port, so the forklift noise is unbelievable and they charge more for “sea view” room which is a joke. Avoid this place at all cost, it’s not worth it and you can find better places for cheaper prices

Breakfast was OK location was great

Could not heat the room no temperature control in room temperature set automatically

Spacious room. Everything was clean. Location is easy to reach by bus or taxi. The 24h reception is perfect when arriving or leaving very late / early. Staff was friendly and helpful.

There are some clubs around the hotel thus it can be a bit noisy in the evening and night - even with the windows closed. The Wifi was so weak in our room that it was not usable!

Central in the city of the building

Humidity smelt in the room and inside building. Air-conditioned bad maintenance

the location

they did not even put a glass on the room they charged me more than what was stated on Booking

The location

Poor quality of the internet and the lack of proper maintenance of the elevators

decent location and walkable

staff was extremely rude and provided no customer service

Harbour view, but noicy at nights if one opens window

asked for toilet brush and floor-towel but did not get those

Clean room, friendly staff, free late check-out when our cruise was delayed, grocery store nearby

Busy location, hotel is showing its age.

The location is great, a walking distance to the city centre.

The sounds from the port, the hotel is right next to it and it is very loud until late.

Location, comfortable bed, Waiter Luis was exceptional, very helpful, and friendly.

No Room phone, no hand towels, food qualities not good, $90 dollar New Year Eve dinner not good, no waste basket in room, no Kleenex, no shelve in shower to put soap or shampoos, shower head in the ceiling doesn’t allow a person to soap up.

Ibis made our stay really enjoyable. They were helpful with our room, directions, food and drink and transportation back to our port to catch our cruise.

Location, service and friendly manner

The shower water pressure we as extremely bad

Buena relación precio calidad

No tenían toallas de mano

Vistas

No teniendo la residencia en Chile pagar el IVA

Staff were friendly and rooms were of a good size

I was not allowed to pay in CLP despite this being the currency in which Booking.com invoiced me. As a result I had to pay in USD (which is not my home currency), which ended up about £20 more expensive than advertised. The hotel did not have a laundry service despite their Booking.com page advertising so. The hot water in the shower broke one day.

The size of the room . And the nice view .

The girl at the reception tried to cheat me . She also was inefficient .