Rixos Premium Seagate

Everything

What an amazing stay, my journey started before arriving to the hotel , i was contacted by Mr Mahmoud telling me that he will organize my stay from restaurants and all , and he actually did a great job . staff were incredible , rooms were squeaky clean whatever i asked for was on spot. And not to forget life guards, bless them they were sweet aswell and cautious Definatley comming again , i felt home to be honest

Nothing i didnt like , everything was perfect !

Lovely facilities Friendly staff Cathy went out of his way to make our stay memorable.

The hotel itself is impressive. Rixos Seagate is a huge resort with excellent facilities. The aquapark was fantastic for both us and the kids, and the à la carte restaurants (which require advance booking) were a great addition. There is plenty to do, and the resort has everything you need for a family vacation.

However, the biggest issue was the staff. It honestly feels like they are understaffed and under too much pressure. Several employees told us they work from morning until evening with very little rest. As guests, you come to relax, but it’s difficult to enjoy your stay when the staff are clearly exhausted and stressed. The hotel really needs to hire more employees instead of overloading the current team. The most disappointing part of our stay happened during check-out. We were accused of taking the children’s bathrobes. We explained that we had not taken them, but the staff immediately believed the housekeeping report rather than us. We even offered to let them search our luggage because we had nothing to hide, and they were actually prepared to check our bags in front of everyone. That was extremely embarrassing, disrespectful, and left a very bad final impression. As a guest, you should feel trusted and appreciated, not treated like a suspect. The resort itself deserves five stars, but because of the staffing issues and the way we were treated at check-out, I can only give it 3 out of 5 stars. I sincerely hope management addresses these problems, because the hotel has the potential to be outstanding.