Breakfast was great, room was spacious and immaculately clean. Amenities were as advertised- wifi was reliable, laundry service available, and restaurant very good.

Found it a bit expensive for the area.

The beds were comfortable

The excessive noise from the party upstairs, the staff cleaning up after the party and the loud guests screaming in the hallways and stair up to 3-4 AM!! it was so loud it felt like the party was in our room. We rented the room with the sole purpose to rest after a 12 hour flight and it was nearly impossible to get any sleep! Also there is nobody at the front desk at night and the guard is the one that does the “check in”; which I may say is a lousy process with no explanation and he had a very impatient, moody and careless attitude. He did not provide any solutions about the lack of parking space due to the party and said I should park in the back and if the person in front had to leave early, I would need to move my car. This is honestly, the worst hotel experience I ever had and I have had some bad experiences in the past, but this one tops them all! I definitely do not recommend this place to anyone looking for a proper night sleep. This would probably be a place for people who want to sleep during the day and even then I doubt it with all the noise coming from the kitchen and dining area that is right below the rooms. :(

spacious

They advertised foam mattress, but it a foam mattress topper and beds were uncomfortable. Lack of kitchen equipment, shower water went from to cold and back again.

Personnel, food, courtesy, gym and security are very good Facilites and cleaning need improvement. Not bad at the end. Personnel is outanding Need to have a tv in rhe gym and turm the lighs on

great property, small but comfortable

they did not have an iron/ironing board. bath towels are good quality but worn out

location, food

Large comfortable room, nice open space near reception, helpful staff. It’s a $5 ride from the Pullmantur terminal and all taxi drivers knew the hotel immediately.

We had evening dinners at the restaurant twice. The (most expensive) steak I ordered didn’t turn out to be a juicy rare steak… rather it was about 4mm (0.2 inch) and cooked to the point of leather. The chicken meal was clearly reheated, tough and dry with a reasonable mushroom sauce. (Perhaps the “típico” meals are better and slightly international dishes should be avoided.) Also the gym was not available because it was filled with furniture to allow for a (Saturday night) party… which played loud music till around 10.30. Not a real issue unless you have an early start, I guess.

The property is very close to the airport and feels very safe with a 24-hour security guard. The hotel is beautiful decorated and has a lush garden area for the restaurant. The food was super good and the included breakfast was delicious! The front desk employee, Nelson, was so helpful and spoke perfect English. Thank you Nelson!

Nothing!