Lovely staff, great location and pretty good breakfast

Nothing

Location, location, location. It was close to the market and the river. There's bar/pub and restaurants nearby. The room was spacious, layout was fantastic.

We booked the suite, the view of the church was lovely, minor thing the bed was slightly on the harder side and window could be more sound proof.

based in town centre, hotel had lovely food and the staff were very efficient and friendly. very christmasy as could see all the church service on Christmas eve and Christmas day.

nothing I didn’t like

Great Room, well appointed. Breakfast Buffet Superb with wide selection of choice. Very Clean.

Views are average, looking across other buildings next to you. so not a nice street view.

It was clean and comfortable and the staff were very helpful.

Breakfast is good Staffs are helpful and friendly

I was ripped off severely

I did not like being ripped off financially and the staff the day I left were rude and uncooperative. It may have helped if someone spoke some English but they didn't understand a word I said.

The location is close to centre and The dragon bridge.

The room was little small. The quality of towels and robes wear and tear. the room was so much dust. the soundproof didn’t work well. We can heard everything what staff speak to each other clear and lound.

Location, staff very helpful and very quick to respond to messages

Bathroom not as private for friends travelling together

Because of our tight schedule we ended up staying at the hotel only 6 hours but my impression with the bellman was fantastic. We were first welcomed with a glass of some kind of drink that we had no idea what it was but it was really refreshing and nice. Besides taking care of our luggage as every bellman always does, he went above and beyond by making sure we were not running late for our flight when I told him that we would checkout around 5:30am and even packed breakfast for us to bring with us without being asked as the hotel’s restaurant wouldn’t open until 6:00. That may be nothing special for some people but I’m personally touched by that

There was a weird odor that I suspect it was coming from the washroom drain. The room that we stayed was not well sound proof as I could hear people walking, talking, flushing in the bathroom of the room above ours.

The room is just fine.

Although I booked a room for 2 people and I checked in at 2pm, my partner, who arrived at 2am, wasn't allowed to check in for free. The receptionist mentioned that anyone checking in after 11pm needed to either book a new room or pay VND 300,000. This is NOT part of the booking policies or any kind of information you can find BEFORE you book the room. This is unacceptable, as it's not fair for the hotel to be making up rules "as you go", rules that haven't been stated from the beginning. I have attached all the information you can currently find about the booking policies related to this hotel, just in case the hotel decides to modify the information after this review get posted. Also, there is a church in front of the hotel that ring its bells at 4:15 am. What else can I say? DO NOT STAY HERE!