From check in to dealing with extra wishes over guest parking, information about boat cruises and timetables to breakfast and check out: everything was excellent. Staff is very friendly, eager to help and motivated. An over all very pleasant stay. Highly recommended. The location directly at the Lake Lucerne is ideal. Request room with lakeview - you will love it.

Location perfect IT can’t ne better. But during the weekend down its caffe witch is too much loud. Until 2:00 o’clock. Breakfast perfect 🤩 but restaurant not work during the day. Swimming pool not working

View and sauna perfect

cosy and clean

the indoor pool was not operational yet didn’t have that information during booking

The breakfast was plenty and good😊

It was very cold in the whole place. We were freezing and has to wear our winter jacket while taking our breakfast in the restaurant for breakfast buffet😔

the location is nice and breakfast was good. the beds were comfortable and there were a bath tub and a coffee machine in the room. the hotel cat was cute 😍 the view of the lake is amazing. the ship stops right in front of the hotel.

all in all it's just absolutely not worth the momey particularly because i specifically filtered hotels with pools for our spa weekend and the pool was closed!!! i even communicated with the hotel a week before check in about parking and they mentioned nothing. there were no slippers provided for the spa to go with the robe. the restaurants were closed. tv programme was lousy, there is a channel called netflix with no sign in option (lol what?) and there were no glass coasters, something that's not a big deal but could be soooo easily fixed. not a new building. no shopping options on saturday after 5 p.m. at all.

location

room

- The staff were polite and respectful - We had a nice view of the lake - The breakfast quality was acceptable (if you compare it with the breakfast quality of other hotels in Switzerland)

- The reception is on the 2nd floor, and the entrance elevator was broken. The reception lady tried to make a false statement that someone just pushed the elevator button and broke it, but I can see from past comments that it was broken for a long time. - The lobby area was quite poorly managed; I can confidently make this statement that it had the lowest quality for a 4- or 3-star hotel that I have ever seen. There was a water cooler that ran out of water on the second day of our stay, and every now and then the reception lady made a statement that they should be refilled soon. The furniture was quite old and worn out. There were quite strange and insulting rules that annoyed us for all three days of our stay. Let me give you some examples: to escape the dirty smelly rooms, we had to stay in the lobby until bedtime and play with our friends. Every night at 11 pm, the reception lady came and asked us to leave the lobby because of the Hotel Rules!!!! She explained that she is the last hotel staff leaving and "she should kick everyone out of the lobby before she leaves"!!? What a terrible management! Also, there was no bar or restaurant or anything food-related open (I think the hotel restaurant was only open for breakfast). Our rooms were disgusting and sometimes we ordered food and we wanted to eat in them in the lobby. Again, the Hotel rules said that we shouldn't eat in the lobby and the reception guided us to the dirty disco room to eat. - The rooms were disgusting. There was no ventilation in the bathroom so after someone used it, the room was full of smell and humidity. The TV wasn't working, everywhere you could find spider webs and dust. Overnight, there were noises of water flow coming out of the walls. There was the smell of carpet in the hallway. - Shortage of staff: most of the time, especially in the afternoon, there was only one staff to service all guests. Sometimes, we had to wait half an hour to find someone to ask for toilet...

Location and cost benefit ratio were key.

The bathroom: prone to flooding due to the open space in the bathtub.

Very nice location, excellent breakfast.

Lack of staff, long queues to ask for information or to check out. Rooms are getting old and not well isolated.

Everything was perfect

Nice quiet location, room was fairly clean, good view of the lake. Parking available.

Bathscreen was useless flooded bathroom floor. Dust on wall papered walls, bathroom floor was dirty! Breakfast not included, and way to expensive. TV didn't work! Coffee machine was temperamental! Only 2 coffee sachets provided! No free bottle of water in room. Feather pillow provided was rubbish.

Location is perfect. Amazing view from our balcony. Room decor very nice, comfortable bed

Receptionist wasn't helpful at all. Anything we asked she didn't knew (how coffee mashine works, what nr to call to reception etc.) She repeated same: I don't know I am here for 2 weeks only. Very unprofessional person, not interested to help. Safe at the room have no lock, closet leaking, on top of that on the 1st day of our stay nobody clean the room, motivated that my door sign tells cleaner no disturb. I didn't know I should take a picture to proof I am right. For money we've paid we expected excellent customer service and attention to our needs at least. Fortunately other lady (supervisor) explained everything we wanted to know, she was very friendly helpful and informative.

Nothing but the View.

There is the complaint i sent : Dear Mrs, Sir reading this, This the third time in my life complaining about a hotel and i never do so without being really upset. I am very dissapointed with how i have been treated in your hotel during my stay. The room has not been done even though i did put the thumbnail on my room to do so and even though i asked for it around 10:30AM to Sammuel (the person that was at the reception on sunday September 4th) before leaving for a hike. That means the sheets, towels, bathrobes and dishes have not been changed when i came back around 3pm. I then asked for it again while i was going to the SPA to make sure it will be done. (The Sauna and Steam Room were also not working that day so he had to reboot them and we had to wait for it to warm up again) After the SPA, there was still nothing was done in my room and i had to go back for the 3rd time at the reception and ask for all the stuff i needed and look for it by myself : - Had to go to the breakfast room to go look for coffees, sugar, cream, coffee cups and spoons to go all the way to my room with it. - Take the last one towel (even tho i needed 2) apparently available in the whole hotel that was super damaged (photo attached below). - We also didnt have any asher but at this point it wasnt even more a problem. You made me pay the full price for a service you did not provide and i was using most of my time to solve my problems. I do not blame it all on Sammuel as i understand a hotel does not relay on one man. However, I am clearly expecting a commercial gesture from you as i do not think you would want to have such experience in a 4 Stars Hotel even more when i was here to celebrate my birthday that was on September 2nd. Waiting for an answer as fast as possible concerning this problem, Olivier Morlat 07 68 47 12 44

Great location, beautiful town, a very nice place to stay in. The stuff was great, willing to help in anyway they can, great people

There was not enough light in the rooms, some of the rooms have no safe

Very nice view on the lake

Broken elevator in the main hall.