Great breakfast.

Complicated to get clothes laundered. No laundry bags in room - needed to go to front desk to get bag and checklist then take to room, inventory laundry items then bring filled bag back down to front desk. To get clean laundry guest needs to go down to front desk again and inquire. The desk does not call guest to tell them laundry is ready. Seems it would be easier to have bags and checklists in room and have Housekeeping pick up and return bagged laundry directly to guest. With a phone message to guest letting them know clean laundry is ready.

Beach

Limited fresh fish options on the menu. Cost of beverages, I understand why other guests were bringing in drinks from outside the hotel.

Hotel was well looked after, rooms were clean, beds comfortable and new, AC worked great Breakast that was included was very good. Met our expecations.

estaba limpio, it was clean and the beachfront was a nice touch.

my original booking was for 4 guests and for some odd reason only 2 showed up on the reservation so the lady at the front desk charged us an additional $3,000 pesos for the two other guests. i did not like the staff. I honestly felt like the staff was just watching us closely, a guy came to tell us that the front desk lady said that my grandparents (of 90 years old) could not be there as guests after I had asked the front desk lady if it was okay if my grandparents joined us at the beach. they are very old and we’re sitting on chairs the whole time not bothering anyone. We ended up offering the workers a tip to let them stay… that same day I had gone up to the front desk to ask if they had umbrellas for rent and when I was approaching the desk one of the girls laughed making a face as if she was bothered by us which was very unwelcoming.. in addition, on our last night we asked for towels and the guy working the front desk said they were being washed and would be done soon, this was at around 5pm, we checked up on the towels about 3x and nothing, we were out by the pool/beach area until about 8pm: the next morning they asked us to return the towels that they never gave us… how ridiculous. the pool and beach front was the only nice thing and rooms were clean but unfortunately we will never book here ever again… our first time ever experiencing something like this at a hotel resort…

My wife watch was stolen from the room 1309

Beach, restaurant, and spa.

No hot water or pressure for 7 days! Rooms very basic for price.

Great access and views to beach. Friendly staff

the location is great

it wasn’t really clean the floors and shower was dirty