The actual accommodation itself wasn't bad. It is in need of renovation generally, but the rooms have all the necessary amenities including air con.

We used the Jacuzzi but it was a little dirty to start with, so had to be cleaned. The staff were acccomadating in the sense that they gave us a nicer room for 2 of our 3 nights because we complained that we had booked a double. Turns out the 'double' we had booked was actually 2 VERY small 'double beds' (basically 2 singles) rather than a proper double. The staff generally seemed a little moody and were a bit disorganised. They told us to tell them 1 hour before when we would use the jacuzzi. We did this but they forgot and so we had to wait another 20 mins when the time came around to actually use the Jacuzzi. Thry lent us snorkelling gear for $5 per person, but when we used it, our masks filled up with water (which is super uncomfortable) and the actual air vent was letting in water somehow (which is a quite unsafe).

Lovely big room with a big balcony and view of the sea and the lagoon (rm 17). Very comfortable.

The breakfast could be improved, quite basic

Big and clean room!

Everything was good!!

Beautiful hotel. Comfy and large large room (we booked KING Lakeview rooms). Very good value for the money. The hotel pics don't lie. There's a pool and jacuzzi. Two blocks away from the beach. Our room has ocean view and lagoon (with flamingos) view. Good breakfast, helpful staff, ferry pickup and drop-off, bottled water on every floor. Best of all, the hotel takes credit card with no additional surcharge (most businesses in Isabela add 12 to 20% to credit card payments). Otherwise bring lots of cash. There's only one ATM in town that works roughly 60% of the time. We stayed 7 nights in Hotel La Laguna and we didn’t wanted to leave. Gabriel was our the go to guy in La Laguna. Daisy seems to be a new but she always did her best to help us. We were so happy with this hotel. Btw, wifi worked sporadically but that's unexpected. We have an internet service (Claro) on our phone and we get slow connection 70% of the time (30% no connection 🙄).

Keep up the good job hotel la laguna

Beautiful room (Had the Lakeview King bed Room), comfy bed, great value, bottled water on every floor, good breakfast, attentive staff, swimming pool, jacuzzi, slow wifi as expected (had our internet plan on the phone but also slow). We enjoyed Isabela that we ended up staying 7 days in hotel la laguna! Message the hotel and you get answered promptly. Can pay with credit card for room, tour, ferry tickets without surcharge - this is a big deal in Isabela. There's one ATM and it's unreliable. Bring lots of cash. Other tour companies, restaurants etc add on a surcharge of 12 to 20%. Gabriel is the go to guy in hotel la laguna. Daisy seems to be new but she tries her best to help us.

The location was great an the room and bed exceeded expectations. The sheet were buttery soft. We loved the room's look and size being very spacious. Breakfast was awesome! I loved the abundant papayas and other fruits.

We didn't like that the hot tubs were only usable by reservation or that the internet or TVs didn't work at all. It wasn't just our room, none of the TVs or internet worked in any of the 6 rooms my group of friends rented. We understand the need to disconnect but some of us needed to get things done via internet and at the end of a long day adventuring, it would have been nice to put on a show, but nothing worked.

Clean rooms. Appreciated the help of staff when needed, especially getting me from and to airport. Great location to beach, restaurants, and activities. Good value.

really nice hotel and friendly staff. Breakfast was good

The hotel and associated tour company were a little disorganised. Forgetting to collect us from ferry, incorrectly booking ferries and having incorrect times and pickup points on tours. However, everything did work out ok in the end and staff were very attentive and helpful

Had a jacuzzi:)

Often nobody in the reception, ok breakfast.

Clean facilities

Windows without glass, lote of wind in the night

Excellent location of this beautiful hotel enables us to reach almost anywhere within walking distance in Puerto Villamil of Isabela Island. Very big room with clean beds and facilities. Wonderful breakfast and services. The hotel staff are very friendly and helpful, arranging taxi and boat transportation. We hoped we could have time to stay longer. Highly recommended.

Nothing.

Jacuzzi on the rooftop is amazing

Cleanliness can be improved (hairs all over the floor)

The hotel was close to the centre. Also the staff were really friendly and helpful, trying their best to help us arranging tours also on other islands.

The room was not protected against any noise from outside or the other rooms. We woke up everyday at around 5 am because there was a crazy rooster in the neighbourhood crowing every 30 seconds from 4 am onwards. Breakfast was also really basic and not regularly refilled.

Very helpful and friendly staff

Second room we stayed in was a little musty smelling but unfortunately the islands can be humid and damp all the time so it's a hard task to not have things get musty.

Rooms were comfortable, the location good and the staff friendly. Being able to see flamingos during breakfast definitely a plus. Access to the jacuzzi was limited but it's nice to have that option.

The hotel feels a bit sterile and lacking of a personal touch.

A very nice hotel with a good breakfest, good location, and very nice and helpful staff.

Great location close to the flaming pool and the beach.

Galapagos prices. Breakfast closed earlier than advertised.

Second room was beautifull and comfortable. Good shower, jacuzzi on the roof and swimmingpool. Free filtered water.

The first room they put us in had 14 moths, no warm water and a tiny bed. Expensive for what you get. Poor breakfast for the price we paid.

Location was amazing - from our room we could see both the ocean and the flamingos in the lagoon. Pool was lovely and cool. Everything was clean. Breakfast was filling and we liked that we could get our own coffee and make our own toast. There was a big bottle of drinking water, easily accessible.

The only thing we missed was a refrigerator in the room for cold drinks.

beautiful property with very helpful staff

nothing

Clean, beautiful hotel . Very close to the beach . Wonderful staff. Amazing stay at Lalaguna .

Internet was slow