Nina Hotel Tsuen Wan West

Good location

All Elevators are hidden, very difficult to see them whether they are coming or not. Very poor design.

Its near a park, so we used to use the park in the evenings. just across the road from the hotel there are fruit markets and vegetable markets which made us enjoy fresh supply of fruits and also be able to experience the typical Hong Kong society. important to note that the hotel has a mall next to it with various local cuisine restaurants, there is also KFC AND McDonalds, pastry shops those that have a sweet tooth will enjoy the hotel near by it is the metro too, in the mall that connects to the hotel. We were given a room on the 41st floor but it smelt of dampness we complained and they moved us to the 80th floor it was a nice upgrade bigger room, no dampness and better views

Staff at front desk not friendly at all, secondly there is a gap in cleanliness the drawers and cabinets had dust housekeeping is not done thoroughly the room would always look the same except for the laid beds. it was disappointing. The Hotel doesn't go out of its way to way to make you feel comfortable, you have to figure things out yourself, i relied on HK Tourism Board for help than the hotel.

Good

I am struggling to get a receipt for my payment of accommodation. I need it ASAP

Room ok

pillows old and no shape not enough plug sockets and none in bathroom. Cleaners did not clean under cupboards replace missing glasswhich actually they left in the bathroom un touched. Water filter no water! No info re breakfast or where. No attention to detail and conserve need to smile at all time instead of sour faces under their masks